Returning Goods Advice

ThumbRemote

unholyangel wrote: »

And that was my point, that UK models - even when purchased brand new - do not need to be provided with a warranty. So unless the description specifically said it included a warranty, it is wrong to assume that is does and it not having warranty coverage does not mean the goods do not conform to contract.

OP would be much better focusing on the speaker issue atm.

But (as I understand naedanger's point) the issue seems to be that this particular brand of phone is provided with a warranty as a matter of routine, and that warranty is transferable. So any purchaser of this particular brand of phone would get the warranty as standard in the UK. And even if the retailer doesn't specifically state it, the manufacturer does. Which would be another reason that the retailer had made a misleading omissions.

naedanger

unholyangel wrote: »

And that was my point, that UK models - even when purchased brand new - do not need to be provided with a warranty. So unless the description specifically said it included a warranty, it is wrong to assume that is does and it not having warranty coverage does not mean the goods do not conform to contract.

OP would be much better focusing on the speaker issue atm.

What I said was "in my view you [the op] had a reasonable expectation that the goods would comply with UK spec and would be covered by warranty in the same way as if the phone had been a UK model".

In others words what I am saying is that it is not that his model is a non UK model in itself that is relevant, it is that it is different in some material way (e.g. spec and/or warranty) from a UK model that matters.

If he was sold a non UK model but the model was in all material regards (spec, warranty etc) the same as a UK model then I would not think his complaint on that point (that he was not told it was not a UK model) would be valid. {From what the OP has said I believe the model he has bought is not the same in all material regards as the UK version.}

For the avoidance of doubt I did not say the phone must have a warranty.

At least we both agree regarding the speaker.

naedanger

ThumbRemote wrote: »

But (as I understand naedanger's point) the issue seems to be that this particular brand of phone is provided with a warranty as a matter of routine, and that warranty is transferable. So any purchaser of this particular brand of phone would get the warranty as standard in the UK. And even if the retailer doesn't specifically state it, the manufacturer does. Which would be another reason that the retailer had made a misleading omissions.

Thank you.

I hope if my answer (which cross posted with yours) is not clear to unholyangel that yours is.

unholyangel

ThumbRemote wrote: »

But (as I understand naedanger's point) the issue seems to be that this particular brand of phone is provided with a warranty as a matter of routine, and that warranty is transferable. So any purchaser of this particular brand of phone would get the warranty as standard in the UK. And even if the retailer doesn't specifically state it, the manufacturer does. Which would be another reason that the retailer had made a misleading omissions.

But it doesn't HAVE to be provided to uk handsets (and often isn't if you purchase from an unauthorised retailer).

It may be the norm to have one supplied, but that still doesn't make it mandatory.

ETA: do cash converters tell you the original purchase date or provide the receipt for the original purchase? I can't see anywhere on the current listings where they give this info.