Visa Chargeback

MrBlue's_Dad

Hi,
New to this so bear with me.


I have opened a Visa Chargeback Dispute through Nationwide. They have rejected one transaction ( £500 deposit on a very faulty used car) as they say it is outside the 120 Day Rule. It is actually 118 days from the date the money left my account until I lodged the claim at the branch and electronically sent off to Nw HQ immediately.


They say that by the time a staff member at HQ looked at the detail of the claim it was then 122 days - so they have rejected it. How can I be responsible for their administration time delay?


Also I tried to sort this out at the branch 6 days earlier but I was told everyone was too busy and the earliest appointment was 6 days later!


Any advice would be much appreciated.

HappyMJ

Visa credit card or visa debit card?

You can still take the trader to court for the money.

MrBlue's_Dad

I would like to know how they can factor in their administration time in to this rule.
If they decided to take a month to look at a claim in reality to make a claim you would only have a 90 day window of opportunity to comply to the 120 day Rule

grumbler

They can't. It's just a pathetic excuse.
To be pedantic, 120 days start when the purchase is made, not when the deposit money leaves your account. I think, 120 days start later, when you buy the car, not when you make a deposit.

That said, IMO "very faulty used car" is too vague for a chargeback as banks aren't in a position to judge what is "very" and what isn't. At the same time many buyers have inflated expectations about the standards of used cars, especially if the manufacturer's warranty expired end after using the car for 4 months.

HappyMJ

MrBlue's_Dad wrote: »

I would like to know how they can factor in their administration time in to this rule.
If they decided to take a month to look at a claim in reality to make a claim you would only have a 90 day window of opportunity to comply to the 120 day Rule

There is no laws regarding chargeback so you legally can't do anything about it.

If you had used a credit card you could have used Section 75 of the Consumer Credit Act to help reclaim your cash.

glentoran99

MrBlue's_Dad wrote: »

Hi,
New to this so bear with me.


I have opened a Visa Chargeback Dispute through Nationwide. They have rejected one transaction ( £500 deposit on a very faulty used car) as they say it is outside the 120 Day Rule. It is actually 118 days from the date the money left my account until I lodged the claim at the branch and electronically sent off to Nw HQ immediately.


They say that by the time a staff member at HQ looked at the detail of the claim it was then 122 days - so they have rejected it. How can I be responsible for their administration time delay?


Also I tried to sort this out at the branch 6 days earlier but I was told everyone was too busy and the earliest appointment was 6 days later!


Any advice would be much appreciated.

How many days was it since you physically handed your card over to pay?

MrBlue's_Dad

Hi,
I used the term "very faulty car" to keep the detail down on the post.


In fact the dealer advertised the car on a well known website as only 55K miles, I later find out they changed the engine, undisclosed to me. The V5C doc is incorrect as it states the original engine number. Plus there are many other faults even though it came with a 17 day old clean MOT. The car has been inspected by VSLA and they identified 9 serious corrosion issues that need attention. Nationwide are still considering the balance of almost £10,000.

HappyMJ

MrBlue's_Dad wrote: »

Hi,
I used the term "very faulty car" to keep the detail down on the post.


In fact the dealer advertised the car on a well known website as only 55K miles, I later find out they changed the engine, undisclosed to me. The V5C doc is incorrect as it states the original engine number. Plus there are many other faults even though it came with a 17 day old clean MOT. The car has been inspected by VSLA and they identified 9 serious corrosion issues that need attention. Nationwide are still considering the balance of almost £10,000.

Take the trader to court for your losses.

MrBlue's_Dad

Easier said than done. The claim is over £10K so you can't use the S.C.Court. Ive tried to involve Trading Standards but they don't seam to exist other than through the C.A.B. who will only give you advice.

grumbler

Well, 'corrosion issues' are hardly a surprise after 55K miles. MOT isn't supposed to reveal all faults as only a limited number of points get checked.

To me the replaced engine seems to be the only valid point.
If it really is, don't let them get away with this excuse.
As said above, if it was a credit card, you can resort to s75 claim that doesn't have time limits.

MrBlue's_Dad

What I actually need is an explanation from someone that actually knows the rules relating to a Visa Chargeback claim especially the 120 Day Rule.
Any offers?