Confused.

Jennifer_Davey

Hi,

Thank you, i really appreciate your responses. I have tried with no sucess to contact EE. But now will try and request the final bill and an explanation of that refund.

It was orange that went to EE.

Anoneemoose

Jennifer_Davey wrote: »

Hi,

Thank you, i really appreciate your responses. I have tried with no sucess to contact EE. But now will try and request the final bill and an explanation of that refund.

It was orange that went to EE.

I would email or write to them if you can't get any joy on the phone. Put on the letter that you are raising a complaint. The only thing that might be an issue is that you say the initial bill was £280, and they refunded £180, which means they have somehow decided you were liable for £100 worth. It that is the case, then I suppose they could say that technically the default was correct, albeit for the lower amount.

At least if you put it in writing, they should reply with a full breakdown. Play on the fact that they refunded some of what you paid, so as a gesture for the mix up (on both sides), can they remove the negative data from your credit records. I worked for Orange for a long time, and although I imagine things will have changed a bit, I am sure the 'basics' are the same, so it's gotta be worth a go! Only thing is, I can't remember the address you would need to use, but I am sure you can find it...or ask in the mobiles part of this forum. Good luck!

Jennifer_Davey

Thank you! Fingers crossed this works! It's the only thing standing in the way of us getting our mortgage!!