Natiowinde online banking problems

Digital_Dan

Hi

My wife logged into her Nationwide account this morning and when she clicked onto her Flexaccounts (current accounts) to check recent credit and debits; she was presented with a message that said " There are no transactions in this time period" even though she knew that there were. The correct balances seemed to show on the accounts overview.

Later on I logged into my Nationwide online banking (same computer) and had exactly the same problem. I have five Flexaccounts and no transactions were visible on any of them. I even transferred some one from one account to another; yet the transaction was not visible when I tried to click on the account.

Clicking on my savings account showed the transactions; so this problem seems limited to the Flexaccounts.

Does anybody else have this problem or know what may be going on or how it may be resolved?

Cheers

colsten

This happens from time to time at Nationwide. They have some weird system that "loses" current accounts at times. Ring them and complain but don't worry, your accounts will come back

grumbler

My accounts are there, but, indeed, allegedly I "do not have any transactions on this [current] account" for the recent days, Last month, Last 3 months, Last 6 months and even for Last 12 months.

Credit card and ISAs are fine.

Digital_Dan

A quick update.

Transactions are now visible. The problem seems to have resolved itself.

This is the reply I got from Nationwide regarding the problem:


"Hello Mr Dan,

Thanks for getting in touch, I'm really sorry to hear you and your wife have had trouble with viewing your transactions online.

We are aware that some customers are experiencing a technical fault with viewing their statements online at the moment so I'm sorry that you have been affected by this. Our Technical Team are looking into this as a high priority but I don't have an exact time for when this will be fixed.

Hopefully this will be resolved very soon and you will be able to see your transactions again.

I really hope this helps Mr Dan and I'm very sorry for any trouble that this may have caused. I hope you have a lovely weekend!


If there is anything else I can help you with, please reply to this message or give our 24/7 Customer Service Centre a call on 0800 30 20 11. If calling from abroad please dial +44 1793 656 789.

Best wishes,"


Not the most helpful of replies. Hopefully this won't happen again ...

flyfisher1

Related to NW on line - I have been trying to switch to an existing flex direct a/c via the switch option on the web site. Each time when I reach the second page it displays the message "we appear to beexperiencing technical problems". Have reported this to NW several times but their response is either, problem is my computer etc. It is not, have tried on alldifferent devices.
Anybody else experiencing same problem or have a solution?

SnowTiger

grumbler wrote: »

My accounts are there, but, indeed, allegedly I "do not have any transactions on this [current] account" for the recent days, Last month, Last 3 months, Last 6 months and even for Last 12 months.

It's been like that for the 3, 6, 12 and select your own dates options for as long as I can remember.

I rarely use the account, so I haven't bothered to complain.

Vortigern

flyfisher1 wrote: »

Related to NW on line - I have been trying to switch to an existing flex direct a/c via the switch option on the web site. Each time when I reach the second page it displays the message "we appear to beexperiencing technical problems". Have reported this to NW several times but their response is either, problem is my computer etc. It is not, have tried on alldifferent devices.
Anybody else experiencing same problem or have a solution?

My attempt to switch fails on the last page with technical problems. I had input a sensible switch complete date (2 weeks away) but in addition to displaying this, it also shows a switch start date of 1 January 0001, which is not something I've input.

Kendall80

SnowTiger wrote: »

It's been like that for the 3, 6, 12 and select your own dates options for as long as I can remember.

I rarely use the account, so I haven't bothered to complain.

I've noticed missing balances and a few transaction issues too. The worst being a phantom purchase on my dormant credit card, immediately refunded. Fortunately it didnt take me over my limit.


Like the above poster I rarely use the account but I do check in a little more often now... just in case.