Capital Cooling and Smeg atrocious service

Jon12345

I ordered a Smeg minibar fridge from a company called Capital Cooling. Service was great prior to ordering. Then it plummeted.

The Smeg fridge had manufacturing defects. The ice tray section was not level so useless if you want ice. Also, the manual said it was 32L but the advertising said it was 40L. I contacted Capital Cooling, who then got in touch with Smeg. Smeg said it was a misprint. I assume all the other documentation saying 32L was a misprint too.

Its been 2 weeks and they still have not collected the faulty fridge for replacement. I have contacted both Smeg and Capital Cooling. The latter said they are waiting for a reply from Smeg. Smeg said they contacted Capital Cooling a week ago. Each blaming one another.

Smeg did the delivery, FYI.

If they don't collect it after a certain amount of time, do I get to keep it and still get a refund? Its a constant source or irritation, taking up space.

Thanks,

Jon

wealdroam

Jon12345 wrote: »

I ordered a Smeg minibar fridge from a company called Capital Cooling. Service was great prior to ordering. Then it plummeted.

The Smeg fridge had manufacturing defects. The ice tray section was not level so useless if you want ice. Also, the manual said it was 32L but the advertising said it was 40L. I contacted Capital Cooling, who then got in touch with Smeg. Smeg said it was a misprint. I assume all the other documentation saying 32L was a misprint too.

Its been 2 weeks and they still have not collected the faulty fridge for replacement. I have contacted both Smeg and Capital Cooling. The latter said they are waiting for a reply from Smeg. Smeg said they contacted Capital Cooling a week ago. Each blaming one another.

Smeg did the delivery, FYI.

If they don't collect it after a certain amount of time, do I get to keep it and still get a refund? Its a constant source or irritation, taking up space.

Thanks,

Jon

What model?

The answer to your question is no.

Jon12345

Smeg ABM42 Minibar

vuvuzela

I guess as Capital Cooling are a trade supplier, this was a B2B purchase ?
But I agree, no is the answer to your final question.

wealdroam

The manual clearly says that the capacity of the ABM42 is 40 litres.

The manual does cover another model, ABM32, which is claimed to be 30 litres.

What is 'all the other documentation saying 32L' that you mention?

With regards to the crooked ice tray, are you sure the fridge has been installed perfectly level?
Has the ice tray been fitted properly?

Jon12345

They updated the manual when I contacted them about it. They said it was a misprint. But all the other leaflets with the fridge also say 32L. Spec sheet, fridge sticker.

The ice tray section was all bent out of shape. Its a clear manufacturing defect.

The commercial channel director of Smeg said this to me:

"Quick question though – I recall you wanted the minibar to store food so can’t imagine the ice tray to be of much use to you in an office environment? Also have you tried to straighten the metal plate the ice tray sits on?"

I was shocked!

wealdroam

Jon12345 wrote: »

They updated the manual when I contacted them about it.

Hmmm... I am finding that difficult to believe.
That copy of the manual I linked to is not on Smeg's website, nor on your seller's website.
It is on RH Hall's website - another seller.
That version of the manual is dated October 2008.

OK, I can almost believe that the paper manual shipped with your product was mis-printed, but for you to suggest that SMEG changed a third party's website after you pointed out a problem is not believable.

Anyway, as the advert said it was 40 litres, and it turns out the product is in fact 40 litres, apart from the bent ice tray support, what exactly is the problem?

I suggest you do as the seller suggests - try bending the ice tray support so that it supports the ice tray properly.

As you have now confirmed that this is a business purchase, there is no consumer legislation that will help you.
You need to look at the terms of your contract to establish whether you have any right to return.

Jon12345

I am not sure why you want to call me a liar. Try this for example: http://www.smeg.fr/smeg_fr/docs/product_pdf7/ABM42-1.pdf?p=562a3b28ba9b1?p=56572478804e8

Or this: http://www.smegfoodservice.com/foodservice_com/docs/Smeg-Foodservice_Professional-REFRIGERATION_15_EN.pdf

I did not suggest SMEG changed a third party's website after my contact. You are confusing what I said with what you think I said.

Feel free to apologise at any time you like.

The ice tray support will not bend. It is thick metal. Besides, is it up to the customer to repair damaged goods?

wealdroam

Jon12345 wrote: »

I am not sure why you want to call me a liar. Try this for example: http://www.smeg.fr/smeg_fr/docs/product_pdf7/ABM42-1.pdf?p=562a3b28ba9b1?p=56572478804e8

Or this: http://www.smegfoodservice.com/foodservice_com/docs/Smeg-Foodservice_Professional-REFRIGERATION_15_EN.pdf

But you said:

Jon12345 wrote: »

They updated the manual when I contacted them about it.

That is what I am suggesting is... err... using your imagination.

As I said - you told us the thing was advertised as 40 litres and the manufacturers have confirmed it is 40 litres, so what is the issue here?

Jon12345 wrote: »

The ice tray support will not bend. It is thick metal. Besides, is it up to the customer to repair damaged goods?

Then check the terms of your contract about repairs, returns, guarantees, etc.


Following your edit, I now need to add:

I showed you a manual stating '40 litres'.
You responded that they changed the manual after you informed them of their mistake.
I pointed out that it was a 2008 version of the manual that already had '40 litres' in it.

But again - you told us the thing was advertised as 40 litres and the manufacturers have confirmed it is 40 litres, so what is the issue here?

Jon12345

There is a big difference between me saying they updated the manual and me saying they updated a 3rd party website. The two things are not the same and to suggest they are means you are not thinking clearly.

Your silence on those two other links suggests you now know I was not lying. But your lack of apology suggests you lack common decency.

We don't know for sure if its 32L or 40L. Different manuals saying different things. The individual suggesting its 40L could be as wrong as the person doing the manual.

wealdroam

I give up. Do what you think best.