Currys being very naughty

unholyangel

naedanger wrote: »

The CPR does not apply to "sales" but price comparisons. The CPRs "prohibit traders from giving false or misleading information, or omitting material information, about price or the manner of calculation of the price for a product, where this causes or is likely to cause the average consumer to take a transactional decision he would not otherwise have taken. "

If the discount applied only to those customers that quote a code (e.g. given in the press) then I think they could argue the price comparison is clear (i.e. the comparison is with the price other customers pay i.e. those that don't have a right to a discount). But if there are signs up in the store, or the discount is promoted by staff in store so that all customers get the discount, then I think it is not clear what they are comparing the discount to. Surely the average consumer would think they are comparing the price with a previous price, yet as that previous price has not applied for 28 consecutive days they should be making that clear. I mean putting the price up before marking it as 10% off in store, albeit with a code, seems self evidently designed to mislead. Why are they doing it otherwise?

That said I suspect the matter has not been tested in court, so Curry's will argue it is legal.

I think you'll find you're wrong:

2 Scope
3.2 The CPRs apply to any act, omission and other conduct by
businesses directly connected to the promotion, sale or
supply of a product3
to or from consumers (whether before,
during or after a commercial transaction, if any).

naedanger

unholyangel wrote: »

I think you'll find you're wrong:

What I meant was the CPR does not only apply to sales but to any price comparison [including sales].

My post was making point the CPR do apply to the circumstances of the OP's post.

marliepanda

rogertb wrote: »

In rough terms; they increased the price by 30% of the original price (added £74 to £225) then 'offered' 10% (£40) discount off that final price. This happened over 4 days or so ... I am sure they've broken the rules.

Of course I cannot take them to court - I've contacted them through 'Resolver' but heard nothing (does anyone have any experience of 'Resolver)?

I'll try 'Trading Standards' which is now CAB I think ...

Good of you all to take the time to respond.

Roger

Was it £225 or £329? You've said two different prices in two posts...

None of your percentages add up. £40 is 10% of £400, but the price you're talking about now is only £300.

bullinn1

Yes sorry it should have been (added £74 to £325) ... apologies.

hollydays

rogertb wrote: »

In rough terms; they increased the price by 30% of the original price (added £74 to £225) then 'offered' 10% (£40) discount off that final price. This happened over 4 days or so ... I am sure they've broken the rules.

Of course I cannot take them to court - I've contacted them through 'Resolver' but heard nothing (does anyone have any experience of 'Resolver)?

I'll try 'Trading Standards' which is now CAB I think ...

Good of you all to take the time to respond.

Roger

You've only contacted resolver yesterday!!

bullinn1

I contacted Resolver on the 25th, Currys haven't responded to them ... as I didn't buy the item from Currys I don't expect any kind of result ... I just wanted to make my point to Currys and maybe get an acknowledgment - I won't hold my breath !

hollydays

rogertb wrote: »

I contacted Resolver on the 25th, Currys haven't responded to them ... as I didn't buy the item from Currys I don't expect any kind of result ... I just wanted to make my point to Currys and maybe get an acknowledgment - I won't hold my breath !

I should have said that when you posted that comment, resolver had only been contacted the day before..

bullinn1

Yes ... of course, my comment "I haven't heard yet" was not an impatient grumble just making the point that I had not yet heard anything back yet (because it was too soon to expect a reply) ... when I get a reply I will post it.

In teresting and prompt response from CAB:

Dear Mr Burton
Thank you for your enquiry to the Citizens Advice consumer service. Your reference number is CS13206122.

We understand that you were browsing for cooking hobs online. You noticed one on Currys but did not buy straight away. You came back t it at a later time (25th November) and noticed that there was a Black Friday deal tag for 10% off but the price was more than stated when you first saw it. You think that this is illegal and want to report it.

Your rights and obligations
There is no actual breach of consumer law by the trader in this instance. A trader is allowed to charge whatever they price they wish for products so long as they are making the consumer aware of that price before paying. The 10% off could be from the original price when it first went on sale through the trader. We will still notify Trading Standards about the business practices.

What we’ll do
We’d like to notify Trading Standards about this issue. Trading Standards are part of local authorities so we’d need the traders full address details to pass the information to the correct location. Whilst this doesn’t help you resolve your problem, it gives Trading Standards vital intelligence about how the trader operates their business.

If you want to discuss this further please call us on 03454 04 05 06 or reply to this email.

Kind regards

Citizens Advice consumer service

CoolHotCold

rogertb.

Was it a 10% price reduction, OR was it a 10% price reduction with a code. (such as save 10% off All hobs over £250).

Two very different things.

The first scenario, very possibly broken the rules.

The second scenario, not likely broken the rules.

bullinn1

No - a Black Friday ticket deal 10% discount off particular items ...