Mastercard Price Protection

Legohead1

I read on the Internet (US website) that Mastercard has a price drop protection and would like to know if this applies in the UK and if so how to go about claiming.
I recently made an online order and was tempted to buy there and then due to a countdown timer on the website stating that their sale was about to end. I purchased the items and within a couple of days the items had gone down in price on their site by over £80. I complained to the company suggesting that their sales tactics were misleading but they refused to refund me the difference. I paid with a Halifax Mastercard and Halifax claimed to have no knowledge of the price protection policy. The Internet article stated that if the price of the item purchased from the same company dropped you'd be able to claim the difference within 60 days.

YorkshireBoy

In the UK, any price promise guarantee is provided by the card issuer, not MasterCard. Some UK providers used to offer such a feature (seem to remember Barclaycard did?), but as far as I'm aware Halifax is not/was not one of them.


However, have you seen anything in your account T&Cs/welcome leaflet?...because if you have it, it will be detailed there.

grumbler

YorkshireBoy wrote: »

In the UK, any price promise guarantee is provided by the card issuer, not MasterCard.

I think in some countries Mastercard act like a card issuer as well, like Amex in UK.

Brock_and_Roll

Not aware of any cards that offer such a price protection policy in the UK. A few years ago certain store cards did provide such policies but again no knowledge of any that currently do.


Legally an ad in the for the sale of goods is not an offer that can be accepted, merely an invitation to treat. Vendors are free to decline to sell or alter the price as they see fit.


However, if they have made incorrect representations in their sales material for example "this is the lowest price we will ever sell this product for" then they may well be in breach of various regulations and a threat to report them to trading standards may have some effect.