No Energy Bills After 15 Months

danhenshy23

Hi,

My partner and I moved into our new build home in 2014 and since then we have not received a singe bill for our gas and electricity supply.

I have have made several attempts over the last 15 months to set up our account and direct debit details with our energy provider.
Each phone call has been very similar, in that initially I am told my address doesn't appear on the system, then after much waiting on hold, while they try and figure out the problem, I provide my meter readings and am then told my welcome pack will be sent out within 30 days. This is always the last I hear from them.

After 5 or 6 times of completing this cycle, I contacted the complaints department by email who simply advised the correct process was to do what I had already done.

I then contacted my property developer who confirmed they had not received their final bill from the energy provider either.
They have been chasing this up themselves for the past 2 months, however have not received any contact back from the energy provider.

I have obtained a copy of all of the correspondence between my property developer and the energy supplier including the initial Change of Responsibility form and chaser emails.
My next step is to re contact the complaints department stating that as every effort has been made to resolve the issue, I am unwilling to pay for more than last 12 months of energy.

Does anyone have any suggestions for what further steps I can take?

Has anyone else had similar issues in the past? If so how did the issue eventually get resolved?

I am concerned that one day I will be landed with a huge bill, which is also likely to be on the most expensive tariff, so I am really keen to get this resolved.

Thanks
Dan

naedanger

danhenshy23 wrote: »

Hi,

My partner and I moved into our new build home in 2014 and since then we have not received a singe bill for our gas and electricity supply.

I have have made several attempts over the last 15 months to set up our account and direct debit details with our energy provider.
Each phone call has been very similar, in that initially I am told my address doesn't appear on the system, then after much waiting on hold, while they try and figure out the problem, I provide my meter readings and am then told my welcome pack will be sent out within 30 days. This is always the last I hear from them.

After 5 or 6 times of completing this cycle, I contacted the complaints department by email who simply advised the correct process was to do what I had already done.

I then contacted my property developer who confirmed they had not received their final bill from the energy provider either.
They have been chasing this up themselves for the past 2 months, however have not received any contact back from the energy provider.

I have obtained a copy of all of the correspondence between my property developer and the energy supplier including the initial Change of Responsibility form and chaser emails.
My next step is to re contact the complaints department stating that as every effort has been made to resolve the issue, I am unwilling to pay for more than last 12 months of energy.

Does anyone have any suggestions for what further steps I can take?

Has anyone else had similar issues in the past? If so how did the issue eventually get resolved?

I am concerned that one day I will be landed with a huge bill, which is also likely to be on the most expensive tariff, so I am really keen to get this resolved.

Thanks
Dan

"If your supplier is at fault and has not sent you an accurate bill that they should have sent you,
they will not ask you to pay any extra for energy you used (and which you did not receive an
accurate bill for) more than one year before they issued the bill."

https://www.energy-uk.org.uk/publication.html?task=file.download&id=5220

In particular, see example 2 on page 11 of the above document.

dogshome

1) Google "Who is my Elec & Gas supplier?" This will give you phone numbers of the National Register for gas & the Regional Register for Elec, so you can check the supplier you have been dealing with as yours, really is.

If confirmed WRITE them a letter headed COMPLAINT ,setting out the history of this saga with all *contact dates listed

*You are entitled to claim relief against all billing prior to the 12 months
before you get the 1st Bill - (That's 3 months so far you will not have to pay for)
This rule depends on the customer proving that they made efforts to get a bill, so that Complaint letter with your contact history is all imprtant

t0rt0ise

I used the national people to find out the gas and elec suppliers for my new house before moving in and they told me wrong for the electricity. So you can't rely on them for the correct information.

danhenshy23

Thanks for the help guys.

Currently waiting on a reply from the letter sent to SP

Kayalana99

This happened to my Dad actually in the 2-3 years he lived at a property he didn't receive a gas or electric bill.

When he moved nothing ever came off it.