help please

madlyn

i am having a problem with internet explorer, when i try to leave a web page
or go back to a previous web page, a message pops up saying
internet explorer has encountered a problem an needs to close
sorry for any inconvenience caused. please tell microsoft about this problem
we have created an error report that you can send to help us improve internet explorer. we will treat this report as confidential. to see what data this report contains click here,
there is also 2 options to click, one says send error report and the other says dont send error report.
every time this happens we send the error repot, after which i am returned to my desktop
any ideas what the problem is??

espresso

Something has caused IE to crash. What version are you using? Help, About Internet Explorer. Is your operating system up to date?

madlyn

espresso, i'm using IE version 7 and do regular updates

Browntoa

try going to

Start

and then

All programs

then

Accessories

then

System tools

then

Internet Explorer No Add-ons

and see if it still crashes

could be a downloaded toolbar or something

madlyn

i have done as you suggested, browntoa, and the page says that "internet explorer is currently running without add on's" do i need ad on's ??

madlyn

yes it still crashes

Browntoa

is this a fairly recent problem or been happening for a while ??

madlyn

it started on tuesday. i thought it was because of a new printer i had instaled, so i uninstaled it and its still happening.

Browntoa

try using system restore

http://support.microsoft.com/kb/306084

to go back to an earlier point before Tuesday

you will not lose any files

madlyn

ok , i'll give that a try, thanks

albertross_2

if that doesn't work, try https://www.ccleaner.com