Birmingam council missed bin collections

Norman_Castle

We've had wheelie bins for rubbish and recycling for six months. There have been numerous missed collections. In theory this can be reported online. In practice this is not possible.

Missed Collection

According to our records you are a customer for the collection service/s below. Please identify the type of service that has not been collected.

Service Status Next Collection Date
Household Rubbish Sorry, there is a problem processing your request. Please contact us so we can update our records.

Recycling Sorry, there is a problem processing your request. Please contact us so we can update our records.

You are unable to report a missed collection for any of your services at the current time because of the reasons listed above


I've contacted the council repeatedly about this asking them to update their records. Nothing has changed. .

I've also tried to check my collection dates and get this,

Collection Schedules

Collection type Collection day Collection date Clinical Waste Friday 27 November 2015
We don't have or need a clinical waste collection. We do (sometimes!) have a waste and recycling collection.

I've given up trying to contact them by phone after being regularly left waiting for 15 minutes. Emails never get a reply. Complaints blame a technical fault which is left unresolved.

Does anyone else in birmingham get the same results when trying to report missed collections?.
http://www.birmingham.gov.uk/missedcollections.

pete-20-11

Only the garden waste states that for me, I guess because the season is over.

I did have big problems with the online account when I moved house, missed collections kept showing my old address even though I updated it several times.

Valli

Get on to your local Councillor and ask him/her to chase it up and/or complain to the local press.

Must be incredibly frustrating OP.

chuckley

Try the phone at a weird hour. I reported this before, I think it was even a Saturday.

Norman_Castle

pete-20-11 wrote: »

Only the garden waste states that for me, I guess because the season is over.
.

If it states, " Sorry, there is a problem processing your request. Please contact us so we can update our records.". when in your case the service is not currently being provided then the message is incorrect and there is no point trying to contact them to update their records and the problem is not a technical fault which has previously been offered as a reason. I suspect the online reporting of missed collections has been intentionally suspended to avoid having to return and make the collections.

I've contacted my local councillor before about this and will try them again. My, full to the top, glass and cans wheelie bin which should have been collected but wasn't is now on its side and needs standing up and refilling. Thanks Birmingham council.