Fensa certificate - how long to wait?

pineapple

I was told by my window installers that the work had been registered with Fensa on October 28th but I am still waiting for a certificate. Anyone know the usual turnaround?

wealdroam

pineapple wrote: »

I was told by my window installers that the work had been registered with Fensa on October 28th but I am still waiting for a certificate. Anyone know the usual turnaround?

A month or more is not unusual.

devon_scouse

Check Fensa site see if it has being registered.
http://www.fensa.co.uk/asp/certificate.asp
Click on re order certificate. Enter post code and house number then search

redmalc

I had a similar issue and had to make numerous calls to get the cetificate

pineapple

Just an update. I emailed Fensa and it was confirmed that my installation had been registered - they said it took 4 - 6 weeks for a certificate to be issued. Well it has been 13 weeks now and even with Xmas/New Year coming in between I think that's a bit long. So just emailed them again. Sigh....

DRP

Last time i just went to the fensa site and downloaded a .pdf of the certificate...

is that not an option?

nic_santorini

got mine last week from work in early october

wealdroam

pineapple wrote: »

Just an update. I emailed Fensa and it was confirmed that my installation had been registered....

The link provided in post#3 would've told you that.

pineapple

DRP wrote: »

Last time i just went to the fensa site and downloaded a .pdf of the certificate...

is that not an option?

When the istallers told me they had registered the work with Fensa they really meant they had notified Fensa. Fensa confirmed this had taken place but it would take 4-6 weeks to process.. However 3 months on they are still processing. A certificate has not yet been issued and so isn't there to download. .

pineapple

wealdroam wrote: »

The link provided in post#3 would've told you that.

Sorry just to clarify. The installers told me that they had 'registered' the work with Fensa and Fensa told me they had received the info from the installers. But the work has still not been officially registered by Fensa in that a certificate has not yet been issued.