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Advice about returning an item

My wife bought a pack of 2 maternity bras from M&S about 3 weeks ago. This morning she discovered that the strap on one of them has snapped.

She doesn't have the receipt or the packaging, is she still able to return them? She paid on her card so will have a record of the purchase.

Thanks.

Comments

  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    first78 wrote: »
    My wife bought a pack of 2 maternity bras from M&S about 3 weeks ago. This morning she discovered that the strap on one of them has snapped.

    She doesn't have the receipt or the packaging, is she still able to return them? She paid on her card so will have a record of the purchase.

    Thanks.

    M&S are one of the best, go in and see them taking what proof you have.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    She just needs proof of purchase.
    No free lunch, and no free laptop ;)
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Remember to take back both, not so long ago a similar thing happened and they wouldn't accept just the faulty one without the other.
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