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Ticket refunds

Hayjay1
Hayjay1 Posts: 4 Newbie
in Consumer rights
Could anyone help me, I bought concert tickets from ticket master yesterday but now cannot go, I bought them online with a credit card, do I have a right to a refund? Ticket master says I do not but I thought there was a cooling off period??
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Comments

  • tykesi
    tykesi Posts: 2,061 Forumite
    1,000 Posts Combo Breaker
    What do the terms and conditions you agreed to at the point of sale say about cancellation?
  • JReacher1
    JReacher1 Posts: 4,664 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    There is no cooling off period. You will have to sell them on ebay/Getmein.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No cooling off period for concert tickets, you can resell them though and if it's popular you might even get your money back.
  • soolin
    soolin Posts: 74,822 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    JReacher1 wrote: »
    There is no cooling off period. You will have to sell them on ebay/Getmein.

    ebay don't allow concert tickets now they have to go through stubhub.

    OP be careful as well that tickets can be resold- many can't , so be careful
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • pendragon_arther
    pendragon_arther Posts: 1,304 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You can't get a refund but they can move the concert to a time more suitable for you.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
  • Caz3121
    Caz3121 Posts: 15,906 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    covered in the top 10 questions
    http://www.ticketmaster.co.uk/h/help.html?tm_link=tm_homeA_i_help
  • Hayjay1
    Hayjay1 Posts: 4 Newbie
    Thank you for your help. I find ticket master very misleading as bought tickets in the pre sale only to find out much better tickets were available after pre sale. Looks like I can sell them but ticket master do not make this easy either, I've learnt from this mistake and will avoid ticket master in future.
  • Geodark
    Geodark Posts: 1,049 Forumite
    Part of the Furniture 1,000 Posts
    Hayjay1 wrote: »
    Thank you for your help. I find ticket master very misleading as bought tickets in the pre sale only to find out much better tickets were available after pre sale. Looks like I can sell them but ticket master do not make this easy either, I've learnt from this mistake and will avoid ticket master in future.

    But you were the one who bought tickets and then decided you couldnt go - what have ticket master done wrong exactly?
  • swingaloo
    swingaloo Posts: 3,685 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I suspect that the OP may have done what I did. Bought in the pre sale then looked again the following morning to find find better seats available.

    It annoyed me as well but I bought a second lot of tickets then sold the original ones
  • Gavin83
    Gavin83 Posts: 8,757 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hayjay1 wrote: »
    Thank you for your help. I find ticket master very misleading as bought tickets in the pre sale only to find out much better tickets were available after pre sale. Looks like I can sell them but ticket master do not make this easy either, I've learnt from this mistake and will avoid ticket master in future.

    Wait, I thought the problem was you couldn't go? Which is it?

    This is also standard practice on all the ticket selling websites so I wouldn't really single out ticket master for this.
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