POPLA letter review

Redx

wrong , it states a reasonable time on entry and a minimum 10 minutes on exit

iamemanresu stated 11 minutes (I dont know why) , I say 10 minutes

its amazing how many people argue this point , usually as they dont read the up to date CoP

ignoring the 1 minute difference , the info in the post by Iamemanresu is correct and it your case , applicable

Driver83

Hi thanks RedX, i dont know if i am looking and an old COP but i see no mention of any specific time being mention leaving or entering premises only the mention of "reasonable" grace period. I have put the whole of section 13 in my popla letter.

Fruitcake

Have you complained to the managers at any of the stores that you visited?


I recently had an interesting chat with the manager at my local M&S who told me that all the stores on that particular retail park have written into the lease/contract that any shop manager can cancel a parking ticket.
This site is also infested by parking lie so it won't hurt to talk to managers (not customer service desk personnel) about this.

Redx

Driver83 wrote: »

Hi thanks RedX, i dont know if i am looking and an old COP but i see no mention of any specific time being mention leaving or entering premises only the mention of "reasonable" grace period. I have put the whole of section 13 in my popla letter.

you must be looking at an old CoP, like I said earlier

the new one is dated oct 2015 and is version 6 , due to the new POPLA being introduced and it is that one that they would refer to in all Ombudsman appeals

the title of the downloaded pdf tells you the details of its issue date and version

section 13 has been amended as regards GRACE PERIODS

please download it and read it

I fail to see why you would read any older ones

System

iamemanresu stated 11 minutes (I dont know why) , I say 10 minutes

Perhaps the BPA should be taken to task for not making it clear to its members

Implications of the 10 minute grace period were discussed and the Board agreed with suggestion by AH that the clause should comply with DfT guidelines in the English book of by-laws to encourage a single standard. Board agreed that as the guidelines state that grace periods need to exceed 10 minutes clause 13.4 should be amended to reflect a mandatory 11 minute grace period.

Redx

thanks for that, looks like they havent amended that point yet

but the previous one is oct 2014, so their site currently says

BPA Code of Practice

The AOS is supported by the BPA Code of Practice 2012 - Version 6, October 2015

Previous versions of the BPA Code of Practice 2012
BPA Code of Practice 2012 - Version 5, October 2014 This version will be referred to in relation to any issues of non-compliance taking place up to but not including 1st October 2015.

so as this seems a recent case, I would say oct 2015 , v6 is current and the OP should be using it , but in essence even if its 10 minutes and not 11 minutes your point about the total being relevant was valid, plus the PPC anpr cameras detail time on site , not time parked

so the time WAITING in the KFC queue where their progress is blocked by the cars in front who are also waiting is not "parking time" , its time "on site"

so remove all this faffing around and time to depart and the parking time is lower than the maximum time allowed, ergo the popla appeal succeeds

Driver83

Thank you for all your help guys. Finally got my letter through from PE with their tail between their legs. Thought I would have got a quicker decision but got the right decision which is what counts.

Coupon-mad

Great, so PE did not contest the POPLA appeal again! They do that a lot, when they see a decent appeal.

Driver83

I think it may have been the BPA CoP that clinched it. The rest of the letter was standard stuff.