DHL Charges Forced

Nilrem

soolin wrote: »

I paid about £11 last time I had a delivery sent via DHL, which is about the same as Royal Mail and UPS.

http://www.dhl.co.uk/content/dam/downloads/uk/Express/PDFs/duty_and_vat_faq_personal_customers.pdf

Aye, I can't find the page on their site that shows handling fees now, there used to be one that mentioned specifically how much they charged (going back a few years).
I remember having to call them up to query when they applied the £10 level rather than the £1.25.

[edit]
Just found it, it looks like they did away with the lower fee for residential customers at the start of last month and "aligned" both the business and residential fees.

ilovepeoplesoverymuch

Hi,

Thank you for all your responses. My query mainly now is can I refuse delivery and not pay DHL the charges nor the VAT? Yes, the £30 was the total admin fee for three different parcels from the same sender.

visidigi

ilovepeoplesoverymuch wrote: »

Hi,

Thank you for all your responses. My query mainly now is can I refuse delivery and not pay DHL the charges nor the VAT? Yes, the £30 was the total admin fee for three different parcels from the same sender.

You mean because you legally imported these correctly (by having the proper value declared) you no longer want them?

Interesting...

You can refuse delivery - they will be held - they will then ask the shipper what they want to do. If you refuse them the shipper will need to pay for the goods to be returned, you should not have to pay DHL for the clearance but the shipper may charge you the cost of the return. If the shipper refuses the return the goods the goods will likely be destroyed - the shipper wouldn't have to return what you paid for the goods as you declined to receive them (remember this is also an international transaction).

So you either pay and receive your goods. Or you refuse and potentially pay for goods you did not receive.

macman

So you want to refuse goods legitimately shipped and taxed on import? Why? The shipper has not done anything wrong, they have correctly declared the items. All UK import charges/VAT and handling charges are the responsibility of the consignee, not the shipper.
If you are regularly buying from outside the EU you must know this?

bod1467

Nilrem wrote: »

[edit]
Just found it, it looks like they did away with the lower fee for residential customers at the start of last month and "aligned" both the business and residential fees.

Thanks. So in my case it looks like £13 duty and VAT, and £10 admin (disbursement) fee.

ilovepeoplesoverymuch

visidigi wrote: »

You mean because you legally imported these correctly (by having the proper value declared) you no longer want them?

Interesting...

So you either pay and receive your goods. Or you refuse and potentially pay for goods you did not receive.

Yes, I don't want to fork out £90 if I can help it. It's fascinating isn't it when you really think deeply about it.

My thread was asking whether I had to pay up.

I was asking for the facts and what my rights were.

..Not to be patronized and spoken to by people like you, looking down on someone as *silly* as me, only not to know a thing about it yourselves. If you're going to act like you know better than me, at least know what the facts are.

shaun_from_Africa

ilovepeoplesoverymuch wrote: »

My thread was asking whether I had to pay up.

I was asking for the facts and what my rights were.

Legally you don't have to pay and if you don't, the goods will be returned to the sender.

However, when they refund you, they may well make a deduction to cover the P&P that they had to pay for sending the goods to you.
If this happens and you raise a chargeback or S75 claim, this may well go against you if the seller shows that you refused to accept the delivery.

tomtontom

Is it just me or has this thread been heavily trimmed? Three days of posts have disappeared!

visidigi

ilovepeoplesoverymuch wrote: »

Yes, I don't want to fork out £90 if I can help it. It's fascinating isn't it when you really think deeply about it.

My thread was asking whether I had to pay up.

I was asking for the facts and what my rights were.

..Not to be patronized and spoken to by people like you, looking down on someone as *silly* as me, only not to know a thing about it yourselves. If you're going to act like you know better than me, at least know what the facts are.

No one was patronising. I don't think this is fascinating - its pretty straightforward.

You lined yourself up for the comment when you said

The person hasn't always put the value on their packages, but for some reason they did this time.

I never called or implied you were silly. You imported from abroad, usually they send you a letter as you indicated. That letter had they sent it would have the same charges on it as they do for you now.

I know a great deal about international couriers. I *cannot* know more about your scenario than you tell me.

Nothing I have told you is factually incorrect. You have the facts in my previous reply. Your rights are covered in the reply you chose to pointlessly pick to pieces for another purpose other than the thread topic.

Oh and one last thing - no, there isn't a way you will get your packages without paying the fee.

Nilrem

ilovepeoplesoverymuch wrote: »

Hi,

The person hasn't always put the value on their packages, but for some reason they did this time..

Just spotted that bit, it sounds like the person may have been spotted not putting the values on, or not putting correct values on by Customs.

From what I understand, if that happens and Customs notice it several times (especially if it's a business) they will inform them of their "mistake" and remind them of the legal requirements to put one of the internationally approved customs declarations on the packages, and to fill it in correctly.

If they don't do it, then Customs start to pay a closer look at every package they spot from that person/company/address (I think it gets added to a list of such companies), and may work with other countries to do the same.

I know at least one popular DVD retailer got told off for doing it a few years back and IIRC threatened with legal action and/or disruption of all their packages spotted by UK customs (IE every one checked fully and the fee worked out by average prices, not necessarily even that retailers own list on the day).