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Unable to delete subfolder I created

Somehow I created a subfolder I named 'emails to keep' in 'Trash' in Thunderbird IMAP. (I'm with Plusnet.) It was a mistake and I would like to delete it. A notice comes up: "The current operation on 'emails to keep' did not succeed. The mail server for account xxx 'my email address' @.plus.com responded 'mailbox does not exist or must be subscribed to.'

When I empty deleted emails in the trash folder everything is deleted apart from this subfolder. If anyone can suggest how I can delete this folder it will really be appreciated. If necessary how would I subscribe to it, please in order to delete it? I'm hoping it's nothing too complicated.

Thank you.

Crimson
«1

Comments

  • jackomdj
    jackomdj Posts: 3,073 Forumite
    Part of the Furniture 1,000 Posts
    Don't use the same systems but are you able to move it out of your trash folder, then delete it?
  • Shift and Delete?
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 15 November 2015 at 9:22AM
    I'm afraid it won't let me move or delete it. I have tried all the usual ways but with no success so far. Thank you for replying.

    Crimson
  • Moto2
    Moto2 Posts: 2,206 Forumite
    Presuming Win7 etc.

    Browse to C:\Users\USER NAME\AppData\Roaming

    You should find a Mozilla folder under that and somewhere within that folder will be your subfolder.
    Delete the folder and every other file with the same name as the subfolder e.g. emails.msf & emails.sbd
    Change is inevitable, except from a vending machine.
  • John_Gray
    John_Gray Posts: 5,830 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    If all else fails, try Cedric Collomb's Unlocker but be warned that this website/program is often flagged as being malware. I've used it for several years without any problems other than some initial confusion about how to get it to do what you want!
  • LadyDee
    LadyDee Posts: 4,293 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Ask on the Plusnet forum if no-one here can come up with the answer.
  • Thanks Moto2. I have Windows 8.1 with Classic Shell installed. So far I've had no success.

    Crimson
  • Thanks John Gray - I'm too scared to try but I appreciate your reply.

    Deleted_User
  • Thanks LadyDee. I'll try the Plusnet Forum later. It's strange because I don't even remember how the subfolder I created was under 'Trash.'

    Deleted_User
  • Moto2
    Moto2 Posts: 2,206 Forumite
    Thanks Moto2. I have Windows 8.1 with Classic Shell installed. So far I've had no success.

    Crimson

    No success deleting or finding the folder and files?

    If the former, make sure Thunderbird is not running
    If the later, you need to make sure hidden files are viewable

    Control Panel>Appearance and Personalization>Folder Options

    View tab
    Advanced settings>Show hidden files and folders>OK
    Change is inevitable, except from a vending machine.
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