Seller asking for more money for delivery

amstel78

Hi,

I won an auction four days ago for a faulty item worth £15 plus £5 delivery.

Today I received a message from the seller who is on eBay since 2008.
She asked me to cover the cost of postage (£13) as she not weighing the item but just went with the cost eBay suggested.

The item weights around 2kg.

Could you advise, please?

elsien

The words "get" and "stuffed"?
It's her mistake, not yours, so she should bear the cost.

Flyonthewall

Say no. They should have checked the price before hand, it's entirely her fault. You, as the buyer, are not responsible for paying for extra postage.

It's very cheeky to ask for more postage, especially when it's £7 more, and worse still considering it's not even for a fully working item!

It's probably unlikely she'll send it though.

So if you really want it and are willing to pay a bit more perhaps offer to meet her half way with postage. Otherwise, say no and just see what the seller does next (either she'll refund you and not send it or she'll send it anyway - or maybe claim it's been sent when it hasn't, resulting in a refund for INR).

mrcol1000

Have you suggested to the seller to look at courier comparison websites? My Hermes will send 2kg for less than £4. Otherwise it is their problem not yours. Why should you pay anymore? Would they have refunded the difference if it had been less? If they do not send it by the estimated delivery date then open a case for not recieved.

jasmineswhiskers

Royal mail 2nd class 2.80 if under 2kg (but there are size restrictions).

KRDmum

As suggested above, offer them to use myHermes and £5 is more than sufficient

pinkshoes

Agree to the £13 postage but tell them you are only willing to pay £8 for the item.

amstel78

Flyonthewall wrote: »

<cut>...
It's probably unlikely she'll send it though.

So if you really want it and are willing to pay a bit more perhaps offer to meet her half way with postage. Otherwise, say no and just see what the seller does next (either she'll refund you and not send it or she'll send it anyway - or maybe claim it's been sent when it hasn't, resulting in a refund for INR).

She has told me that the item has been posted but the parcel is still marked as not dispatched + no tracking number.

I think she is unhappy with the auction winning price and simply wants more money.
I want this item but I am not happy to pay more money for "the delivery".

In my opinion I entered into a legally binding contract when I bid for and won.
Can I force her to send the item?

Flyonthewall

amstel78 wrote: »

She has told me that the item has been posted but the parcel is still marked as not dispatched + no tracking number.

I think she is unhappy with the auction winning price and simply wants more money.
I want this item but I am not happy to pay more money for "the delivery".

In my opinion I entered into a legally binding contract when I bid for and won.
Can I force her to send the item?

Chances are she hasn't sent it then.

No. You can not force her to send it.

Wait a few days and open a case for item not received (unless of course you do receive it and she has just forgot to mark as sent).

patman99

I once sold an item and severely under-guessed the weight. I still sent it even though in the end it cost me more to ship than I got for it.

Sometimes you just have to chalk it up to experience and move on. I would suggest this seller does the same.

soolin

Regulars on here will know about my issue several years back. I accidentally set up a whole load of heavy auctions with the European and the U.S. postage transposed and ended up sending out books and other heavy items to the U.S. all at a loss!