Smart parking

Judytenbellies

Has anyone dealt with smart parking? I have received a parking charge notice after parking in Asda, Stafford (which I have so far ignored).

The_Deep

Stop ignoring and start reading, start with the stickies, ignoring could ruin your credit rating

Coupon-mad

Judytenbellies wrote: »

Has anyone dealt with smart parking? I have received a parking charge notice after parking in Asda, Stafford (which I have so far ignored).

Why the heck have you ignored them? This isn't 2012 or earlier! If this is thre first letter then the KEEPER appeals.

Come back and tell us when you've read the NEWBIES sticky thread, realised that you should have appealed to Smart (AS KEEPER NOT DRIVER!) and complained to Asda who can cancel it on the spot.

Tell us when Asda have cancelled it.

All other queries are already covered in the Newbies thread including example complaints.

Judytenbellies

Thanks for the helpful comments, I have read through the threads and gather that if I ignore my credit rating may be effected. However, I did take advice and went into ASDA only to discover that it was in fact a follow up letter I had received and not he original?! Therefore Asda said they couldn't act on it. So it looks like I will haveto contact smart anyway.

The_Deep

Rather than contact Smart, complain to the BPA, the less contact you have with the PPC, the better.


It's all in the stickies, PoFA, PoPLA, GPEOL, BPA, PC, IAS, it is there to inform, to educate, to elucidate, use it.

Redx

Judytenbellies wrote: »

Thanks for the helpful comments, I have read through the threads and gather that if I ignore my credit rating may be effected.

cant affect your credit rating unless all of the following happens

Smart take you to small claims court
you lose in the small claims court
you dont pay the judgment within 28 days

a CCj would then follow, which would affect your credit rating

pm crabman and ask him to merge both of your threads into one

also contact asda CEO or head office and insist that they cancel it, saying you tried the local store who were unhelpful - show proof of patronage like copies of receipts and copies of redacted bank statements

Fruitcake

Judytenbellies wrote: »

Thanks for the helpful comments, I have read through the threads and gather that if I ignore my credit rating may be effected. However, I did take advice and went into ASDA only to discover that it was in fact a follow up letter I had received and not he original?! Therefore Asda said they couldn't act on it. So it looks like I will haveto contact smart anyway.

Cobblers. ASDA could and should get this cancelled. They employed NotsoSmartParking so they (ASDA) are responsible for the actions of their contractors. You need to take this further up the ASDA food chain. Contact at least a Store manager and better still, the CEO.


Point out that as a genuine customer you, your friends, and your family will become ex customers if this isn't cancelled pronto. Tw@tter, Fakebook, and TrapAdvisor should also be used along with your local press.


If the letter you received was not the original then you should also complain to the BPA and DVLA that NotsoSmart have breached the BPA code of practice and also obtained your keeper details from the DVLA without due cause.


Stop ignoring and start complaining, now!

Coupon-mad

Judytenbellies wrote: »

Thanks for the helpful comments, I have read through the threads and gather that if I ignore my credit rating may be effected. However, I did take advice and went into ASDA only to discover that it was in fact a follow up letter I had received and not he original?! Therefore Asda said they couldn't act on it. So it looks like I will haveto contact smart anyway.

So I would say you take the original PCN to Asda or just phone up Asda Head office with the PCN number and be more assertive.

Who said you have to contact Smart? They're not going to give you a copy if you've binned it. No-one said contact Smart.

Neil13e

Coupon-mad wrote: »

Why the heck have you ignored them? This isn't 2012 or earlier! If this is thre first letter then the KEEPER appeals.

Come back and tell us when you've read the NEWBIES sticky thread, realised that you should have appealed to Smart (AS KEEPER NOT DRIVER!) and complained to Asda who can cancel it on the spot.

Tell us when Asda have cancelled it.

All other queries are already covered in the Newbies thread including example complaints.

Sorry if I've done this wrong. Newbie alert!!!

Last Friday I went to my local asda and stupidly forgot to get a ticket. I was in there for around 30 mins and got a ticket. :mad:
I've since lost it so don't have the PCN to be able to either pay or appeal (the latter being preferable). I've emailed the info@smartparking.com address 4 times in 4 days with the location, my reg (didn't say I was the registered keeper), time I was there and asked for info to be able to get this PCN but so far no reply.
I did this so I could have all correspondance in writing.

I know there'll be a few that suggest I should have bought a ticket in the first place which is fair enough but all I want is a bit guidance on what other steps I can take to appeal or get this cancelled.

Thanks in advance

Redx

Neil13e wrote: »

Sorry if I've done this wrong. Newbie alert!!!

but all I want is a bit guidance on what other steps I can take to appeal or get this cancelled.

Thanks in advance

OPEN A NEW THREAD AND POST THE DETAILS IN IT AND YOU WILL RECEIVE BESPOKE GUIDANCE

also read the NEWBIES STICKY THREAD near the top of this forum, by coupon mad

Coupon-mad

Neil13e wrote: »

Sorry if I've done this wrong. Newbie alert!!!

Last Friday I went to my local asda and stupidly forgot to get a ticket. I was in there for around 30 mins and got a ticket. :mad:
I've since lost it so don't have the PCN to be able to either pay or appeal (the latter being preferable). I've emailed the info@smartparking.com address 4 times in 4 days with the location, my reg (didn't say I was the registered keeper), time I was there and asked for info to be able to get this PCN but so far no reply.
I did this so I could have all correspondance in writing.

I know there'll be a few that suggest I should have bought a ticket in the first place which is fair enough but all I want is a bit guidance on what other steps I can take to appeal or get this cancelled.

Thanks in advance

Just wait for the stupid Notice to Keeper, then appeal. Hopefully it's your car at the DVLA, you are the keeper?

If so, you get a Notice in about a month and can appeal. Stop trying to contact them now.