HELP EE Blunder left me with Blacklisted Phone

Sherlock7378

This is all probably my own fault for trying to save money and buying a phone off EBay. I bought an IPhone 6 from EBay 11 months ago and have been using ever since although it was locked to EE. I'm coming to the end of my sim only contract and got my pac code all ready to leave them and requesting they unlock the phone to any network. I find out that the phone was blacklisted in March a couple of months after I bought it but someone at EE either didn't blacklist properly or the blacklist was removed but there are no notes to say what has happened. So immediately they blacklisted the phone again leaving me with no phone. They told me only way I could get it unlock was if the person who bought the phone originally would ring them to do so. So I tried EBay and PayPal who both refused to give me the details of they seller and said they had now been banned. And that as it is passed 180 days im not entitled to any money back. Now had EE carried out the Blacklisting of my phone properly and shut it off in March I could have gotten a full refund from EBay/Paypal as I was protected. So due to EE's Mistake which was admitted by a member of the EE staff im left with no phone. I need the phone so Nursery can contact me if there is anything wrong with my daughter and so my mother can keep me inform about the health of my terminally ill father. Is there anyone who know of what I can do or where I stand with EE they have let me use the phone for the last 11 months knowing it was blacklisted but all of a sudden im leaving them they have cut me off and still expect me to pay the last monthly line rental. I'm going nuts with worry and didn't want to have to break into xmas money Id put aside to buy a new phone to put my SIM card in. Thanks in advance for any info

jadziad

1) You have a stolen handset which is unusable & needs replacing. Report it to the police that you have a stolen handset so that you can return it to the rightful owner. It looks like Apple doesn't take "found" reports directly - their help pages state "if you have lost or found an Apple product, please contact your local law enforcement agency to report it."

2) Buy a cheap £20 Android handset from any high street store, or perhaps a £30 iPhone 4 from eBay from a reputable seller. You don't *need* an iPhone 6.

Once you have a police crime reference, perhaps you could raise another case with eBay/PayPal to get a refund. There's probably no point attempting to contact the seller via eBay or email. I still wouldn't give much hope to getting a refund though, due to the elapsed time.

This page contains guidance from eBay:
http://pages.ebay.co.uk/safetycentre/lawenforcement.html