Scottish Power trip

Casey_Ryback

Hi,
Wonder if anyone can give me an advice for the following.

I have left SP August 2014. They kept sending estimated bills up to January 2015.
They have been contacted by new provider and proven wrong.
Now they sent me an invoice admitting that I have "recently" left them but still want the money for that period while I was no longer with them!!
They only send invoice but no itemised bill.

When I contact them they talk rubbish saying no access to itemised bills as my account has been deleted...
What would be the best course of action please?

imho

Ombudsman would be your best course of action. I think you can call them and explain whats going on. Failing that there are email addresses for the top people in SP you can mail them just search on internet.

dogshome

Stay off the phone
WRITE to SP heading the letter Complaint - This starts off SP's own complaint procedure which you must follow before you can go to the Ombudsman - 56 days after the letter if SP have not sorted it out

Set out the history & detail of this saga, paticularly that you are recieving payment demands based on un-itemised bills

amyjade20

This is Happening to me I left a property in august 2014 were I rang sp to cancel my account which they said was now closed a couple of weeks later I had letters after letters come through the post then didn't hear anything from them for ages now recently I have been sent letters from lcs demanding a payment which I shouldn't be paying I have no clue what to do either

Lychee

Scottish Power is also causing me a lot of grief at the moment.

Raise a complaint and get a complaint reference number. You do need this before you can go to the Ombudsman.

I ended up being contacted by several people from Scottish Power Customer Services, all with different stories, demands and excuses. It was becoming extremely frustrating so I called Citizens Advice, and was referred to the Extra Help Unit who will help with complex energy complaints. This is the stage I'm at at the moment!