Experian taking the biscuit

Haengbok

I decided to pay the £2 for the credit file report on Experian to check everything was in order saving the £14.99 monthly fee (I've already used the free trial).

I opted for the online version to save time.

So I filled in all sorts of personal information, my bank account was immediately debited the £2 and I expected Experian to send the report to my email address in due haste.

On the very next screen the message pops up saying I have to wait 7 days for a pass code and then log in online to view the report.

Time is of the essence here, hence the reason I chose the online report. I'm hacked off with these credit companies. They are legal scam artists.

I want to cancel it and get my £2 back cos I'm not sitting here like a chump waiting 7 days to view information I should be entitled to see immediately and to be honest, for free.

[Deleted User]

See if they'll cancel, then. But to be honest, for £2, and the effort it may take to cancel, I'd wait.

JKSandy

It is annoying, if you ever order it again get the paper version.


I have found that the online stat report takes the same time to get access to it plus mine had less data than the paper version.

Brooker_Dave

Haengbok wrote: »

So I filled in all sorts of personal information, my bank account was immediately debited the £2 and I expected Experian to send the report to my email address in due haste.

So basically these black lists ask you to provide a load of your information and then sell it back to you a week later for £2

Haengbok

Email from Experian:

Hello and thank you for applying for your Experian Statutory Credit Report. We have taken your payment and processed your application.

What happens next?

1. If you chose to view your Experian Credit Report online:



You will get another email from us in the next couple of days and a letter to your home address containing a unique passkey within 7 working days from now. You will need this passkey to log on to view your credit report.



2. If you chose to have your Experian Credit Report sent to you:

Your Experian Credit Report will be delivered by post to your home address within 7 working days from now.

Please email us or fill out this online form if you have not received everything in 7 working days' time.