Account Charges after 7 day switch... HELP

GMAC92

Hi, hoping this is an appropriate place to post this as it is my first post.


I recently switch bank from BOS to Santander. All went well and all my DD's etc moved over as promised all within the time frame. Strangely however I have recently received a letter from the BOS relating to a charge made from "ASDA SUPERSTORE" on my old account. They said that as the account is now closed I am required to send them a cheque to cover the payment. All makes sense technically as I do typically shop at ASDA so I may have made the charge. I am however just a little weary of sending away a cheque in the post.


The letter that came had a number to call which was an old 0845 Llyods number which was now replaced with an 0345 number. I called to ask about it and got through to Llyods. After explaining I didn't remember the sort-code etc I was finally passed to BOS. Told the guy the situation and he told me it would be very, very strange for that to be true and he seemed like he had never heard of it and didn't have a record of it on his side. He advised me to call my current bank. Called them and explained the situation and they also said it sounds strange as all the charges move around with the switch as it is going on. In the end he said that if I sent the cheque away and sent Santander a copy of the letter I would be able to reclaim the money (he did have to go away for 10 mins with me on hold to find out about that so I again think it is extremely strange).


I have had to request a cheque book as I never wanted one but now before I send it off I thought I'd check in here and see if anyone has had this in the past and could advise me. Just weary of getting my info stolen or something.


The last thing that threw me was the prepaid envelope I was sent with the letter. Came with this address:

Llyods Bank Plc
Account Research/NPA
Charlton Place
ANDOVER
SP10 1RE

However the "Llyods Bank Plc" was highlighted with a yellow highlighter and someone had handwritten "131410902" above it. There was also a handwritten "C4" nect to the "Account Research/NPA" part. All just seems a bit dodgy to me.

Anyway, any help would be very much appreciated guys!!

Thanks,


G

dggar

GMAC92 wrote: »

Hi, hoping this is an appropriate place to post this as it is my first post.


I recently switch bank from BOS to Santander. All went well and all my DD's etc moved over as promised all within the time frame. Strangely however I have recently received a letter from the BOS relating to a charge made from "ASDA SUPERSTORE" on my old account. They said that as the account is now closed I am required to send them a cheque to cover the payment. All makes sense technically as I do typically shop at ASDA so I may have made the charge. I am however just a little weary of sending away a cheque in the post.


The letter that came had a number to call which was an old 0845 Llyods number which was now replaced with an 0345 number. I called to ask about it and got through to Llyods. After explaining I didn't remember the sort-code etc I was finally passed to BOS. Told the guy the situation and he told me it would be very, very strange for that to be true and he seemed like he had never heard of it and didn't have a record of it on his side. He advised me to call my current bank. Called them and explained the situation and they also said it sounds strange as all the charges move around with the switch as it is going on. In the end he said that if I sent the cheque away and sent Santander a copy of the letter I would be able to reclaim the money (he did have to go away for 10 mins with me on hold to find out about that so I again think it is extremely strange).


I have had to request a cheque book as I never wanted one but now before I send it off I thought I'd check in here and see if anyone has had this in the past and could advise me. Just weary of getting my info stolen or something.


The last thing that threw me was the prepaid envelope I was sent with the letter. Came with this address:

Llyods Bank Plc
Account Research/NPA
Charlton Place
ANDOVER
SP10 1RE

However the "Llyods Bank Plc" was highlighted with a yellow highlighter and someone had handwritten "131410902" above it. There was also a handwritten "C4" nect to the "Account Research/NPA" part. All just seems a bit dodgy to me.

Anyway, any help would be very much appreciated guys!!

Thanks,


G

Did you use the Current Account Switch Service to switch from BOS to Santander?

eskbanker

I think I'd just send a letter back in the prepaid envelope saying something along the lines of "it's up to you [BOS] to sort this out with my new bank using the standard bank-to-bank processes for handling post-switch transaction redirection"....

BMN

GMAC92 wrote: »

Lloyds Bank Plc
Account Research/NPA
Charlton Place
ANDOVER
SP10 1RE

Genuine address, genuine team.

Although, only you know whether it was genuine card transaction that you made at Asda.

Ian011

GMAC92 wrote: »

The letter that came had a number to call which was an old 0845 Lloyds number which was now replaced with an 0345 number.

New FCA regulations effective 26 October 2015 require the use of an 01, 02, 03 or 080 number.

Most organisations have changed their numbers but some are taking a long time to update all of their paperwork. Some also have a few old numbers still listed on their websites.

In these circumstances it is vital that calling the old number results in a recorded announcement informing the caller to hang up and re-dial the new number.