Swinton livid!

grayson

Just got a quote to renew car insurance from a comparison site. My old insurer was Swinton however the renewal was £10 more a month so I cancelled the policy. I Submitted my details on a comparison site and Swinton was the cheapest at £20 a month. I applied and paid £36 for the first payment with 11 payments of £20 to follow. This was 5 days ago. Received a letter today stating due to our recent comunication your payments will increase from £20 to £40 a month. Will be calling them tomorrow however, does anyone know if they can do this?

[Deleted User]

It really depends on their reasons. Ask them.

ninetyfables

I'm wondering if perhaps they've compared your old policy with your new policy you've taken online and found discrepencies ie. Claims and convictions that still need to be declared .

agrinnall

Surely all that's happened is that they have discovered you are not a genuine new customer so removed the discount that is only available for them? Some insurers will allow you to become a new customer again immediately after completing a policy but perhaps Swinton (or the actual insurer) is not one of them.

magpiecottage

I suppose the OP can always complain - and if necessary take it to FOS.

Unless FOS decided it was an exercise of legitimate commercial judgement, it would cost Swinton £550 to get the £240 it thinks it is entitled to.