Have the banks been told to review cases ?

Magicmerly

Hello there.

So a while ago (4+ years ago) I claimed on my LLoyds and Barclays accounts for PPI

Both were upheld and I got some money back.

Today I get a letter from lloyds saying that they reviewed my claim and have given me even more money back (great stuff).

I don't recall asking them to review my case so I'm wondering if they've been told to review the cases again.

If so I was thinking of phoning Barclays and asking them to review my cases and see what could happen there.

Anyone have any ideas as to why Lloyds have done this ?

Thanks

Simon

dunstonh

Yes, they have been told to review past decisions where there is the possibility of a wrong outcome. Doesnt mean there is going to be a change. We have seen multiple posts on here from people that got more and others that saw no change to the original decision.

Magicmerly

Hmmm thanks, ok I'll wait and see if Barclays do anything then.

Insider101

The FCA is closely involved with monitoring the outcomes of complaints, both from a decision and a redress perspective. Likewise all big banks have external auditors who will come in and review their process. If it transpires that one particular seller has a process which does not conform to what is expected then yes they will be asked to review affected tranches. The key part is that until the error is discovered then it is going to be believed that the outcome was correct. In most instances they are correct. As the review generally come about as a result of confidential audit or FCA discussions, the general public will not know what discussions are or are not in the pipeline. If it is discovered that there was an error with your outcome, Barclays will contact you in due course. Best to just wait and see. Lloyds are known as one of the biggest culprits. But you won't get a different outcome just by speculatively asking Barclays to review the matter.

SparkyMark123

Magicmerly wrote: »

Hello there.

So a while ago (4+ years ago) I claimed on my LLoyds and Barclays accounts for PPI

Both were upheld and I got some money back.

Today I get a letter from lloyds saying that they reviewed my claim and have given me even more money back (great stuff).

I don't recall asking them to review my case so I'm wondering if they've been told to review the cases again.

If so I was thinking of phoning Barclays and asking them to review my cases and see what could happen there.

Anyone have any ideas as to why Lloyds have done this ?

Thanks

Simon

Hi I had exactly the same thing yesterday. Applied in 2012 got a nominal amount back. Thought nothing more of it got a letter today refunding me £1900. One very happy bunny

magpiecottage

Larger businesses have teams working on these issues and audit processes. It is quite possible to find that whilst one team has not followed the process correctly, others have.

If this is so, then the work of the team in question will be reviewed but not others. Consequently the fact that some people have their case revisited does not necessarily mean others will. If the team dealing with your case was not found at fault your case will not be reviewed further

If a team is reviewed, it may be that not all cases it considered will involve the issues it addressed incorrectly. Such cases would therefore be not need to be reviewed again.

Even if the case was found to have been incorrectly reviewed, they may find the outcome was correct anyway.

katberry66

Hi ive had the same a letter 2yrs later after claim was paid now offering me more money. But I used a ppi company so I don't know if they are intitled to a share or not?

Bollotom

Magicmerly wrote: »

Hmmm thanks, ok I'll wait and see if Barclays do anything then.

Did you not get a letter inviting you to claim? I received one, filled it out and within a month got three payments totalling about £1700. If you didn't get the letter I should just write to them. :cool:

dunstonh

katberry66 wrote: »

Hi ive had the same a letter 2yrs later after claim was paid now offering me more money. But I used a ppi company so I don't know if they are intitled to a share or not?

Most contracts signed with CMCs allow them to be paid on any payment made regardless of frequency. So, be prepared for them to come knocking (although it may be 12 months before they do).