£1,800 short on available balance due to company trying and failing to take payments

p00hsticks

agrinnall wrote: »

That's a bit different though, that sounds like a flaw in ASDA's payments system. If the money is successfully taken then the hold should always be removed as part of the transaction, if ASDA weren't doing that it was an error on their part. In this case because there were multiple unsuccessful transaction they each created a hold which wasn't removed, but I'd be reasonably confident that the hold for the final, successful transaction, was removed.

I think you're right.

I seem to recall that the problem with ASDA related to cases where there was a difference in price between when an order was placed and when it was picked. ASDA were putting an authorisation through when shopping was originally ordered, causing a reduction in the available balance, but if the cost of the shop changed between ordering and delivery, then when ASDA came to actually take the money at the time of delivery, there was a mis-match between the original authorisation amount and the final charge, resulting in the initial hold not being cleared.

boo_star

p00hsticks wrote: »

I think you're right.

I seem to recall that the problem with ASDA related to cases where there was a difference in price between when an order was placed and when it was picked. ASDA were putting an authorisation through when shopping was originally ordered, causing a reduction in the available balance, but if the cost of the shop changed between ordering and delivery, then when ASDA came to actually take the money at the time of delivery, there was a mis-match between the original authorisation amount and the final charge, resulting in the initial hold not being cleared.

I think they were getting an authorisation (therefore holding £x) but then disregarding it and subsequently re-charging the card.

Not really naughty, but incredibly bad practice.

Hellzapoppin

It is the retailer's responsibility to cancel an authorisation code that they won't be using, the difficulty here is that the retailer claim not to have received the approvals in the first place.