what to do if seller ignores SOGA?

brodev

I bought a Chinese smart phone on Ebay from a company with a UK address. 4 months later it started giving me problems. Now after I contact seller they tell me I have to return it to China to have it fixed. I have quoted the SOGA to them but all they say is that I have to return it to China as it cannot be repaired anywhere else. What should I do?

wealdroam

brodev wrote: »

I bought a Chinese smart phone on Ebay from a company with a UK address. 4 months later it started giving me problems. Now after I contact seller they tell me I have to return it to China to have it fixed. I have quoted the SOGA to them but all they say is that I have to return it to China as it cannot be repaired anywhere else. What should I do?

The seller is responsible. Arrange to return it to the seller.

Read MSE's Consumer Rights guide first.
Here's a short extract:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

m0bov

Letter before action, reminder, moneyclaim online, bailiffs, high court writ!

nomoneytoday

m0bov wrote: »

Letter before action, reminder, moneyclaim online, bailiffs, high court writ!

But pointless unless there are UK assets..
You can't get blood out of a stone.

JJ_Egan

Real UK address or just the usual fake chines job ??