Warm Home Discount

vlad

poppasmurf_bewdley wrote: »

I repeat. Who has advised this?

its been talked about on HERE for the last 3 years or so,does that help?

poppasmurf_bewdley

vlad wrote: »

its been talked about on HERE for the last 3 years or so,does that help?

Strange that. I've been on this forum for eight years and don't recall any such advice.

Can you be more specific? Give some examples? It would help anybody thinking of swapping at this time of year (as well as those who already have).

nPower

OAP49 wrote: »

Hi everyone, can you help me? I am a pensioner who was awarded Warm Home Discount, a benefit of £140 paid direct to the supplier. In October I changed supplier from NPower to Eon. The same month NPower paid all eligible customers money into their account, I did not receive mine. When I enquired they said they had the paperwork, but as I had left them, they had until the end of March to pay me this money. Today I received my final bill, total amount £11.44. This is to cover the period 22nd Sept - 8th Oct and the amount is to be taken out of my account after 15th Dec 2015. There is no mention of the £140? When I telephoned them I was told it wasn't their responsibility as I had left them but, according to Gov.com. it is their responsibility because I was with them at a relevant date in July. I need this money to pay Eon as I haven't built up any credit with them to see me through the winter months. I cannot help wondering if there are others out there in the same situation and are they hoping we will forget about it over Christmas.



Hi OAP49

Thank you for posting. I'm sorry to hear that you are experiencing problems with your warm home discount. Please send me your details by email (using the address from our profile) and I will be happy to look into this for you.

Thanks Vicky

OAP49

Thank you for your message Vicky. Yesterday I spoke to Rebecca at NPower, she is part of the Warm Home Discount Team. She was extremely helpful and whilst I was on the phone she spoke to the payments team. She says my payment should be with me before Christmas. She could not promise but at least it is one step further. I will let everyone know the outcome, and thank you for the constructive advice I have received.

E.ON_Company_Representative:_Helena

OAP49 wrote: »

Thank you for your message Vicky. Yesterday I spoke to Rebecca at NPower, she is part of the Warm Home Discount Team. She was extremely helpful and whilst I was on the phone she spoke to the payments team. She says my payment should be with me before Christmas. She could not promise but at least it is one step further. I will let everyone know the outcome, and thank you for the constructive advice I have received.

Oh I'm so pleased you have some positive news about this

I've been following the thread as I don't like to see people worrying.

Do let us know the outcome!

Helena