citifinancial ppi result

moomin_master

I've recently received a letter from Citifinancial saying that I needed to reply to a letter regarding a PPI claim. They reviewed my case and owe me £4041. Fantastic. Sent the letter back on the same day. I figured allow a week for second class post and give a month to allow for the cheque to arrive. So, after waiting almost a month no cheque. I've tried contacting them by phone to get through to a call centre worker who couldn't transfer me, give me a number or any means of contacting the claims department. Looked at the paper work and nothing.

I'm not sure what to do next?

Is it worth writing to the address with a recorded delivered letter first and then wait and see. Or should I go to the Ombudsman?

Does anyone have any details to contact them?

dunstonh

Or should I go to the Ombudsman?

You won your complaint. Why would you go to the FOS?

It can take 4-8 weeks after the letter for the funds to arrive.

sun73

As above, allow up to eight weeks before you go to the Ombudsman. Citi usually pay out four weeks after receiving the acceptance form, so the cheque should arrive soon. If it doesn't you can email them, address on their website.

Hard1981

moomin_master wrote: »

I've recently received a letter from Citifinancial saying that I needed to reply to a letter regarding a PPI claim. They reviewed my case and owe me £4041. Fantastic. Sent the letter back on the same day. I figured allow a week for second class post and give a month to allow for the cheque to arrive. So, after waiting almost a month no cheque. I've tried contacting them by phone to get through to a call centre worker who couldn't transfer me, give me a number or any means of contacting the claims department. Looked at the paper work and nothing.

I'm not sure what to do next?

Is it worth writing to the address with a recorded delivered letter first and then wait and see. Or should I go to the Ombudsman?

Does anyone have any details to contact them?

Hi did you ever get your cheque ? My letter said I'd have it within 20 days but nothing received as yet and no contact details on the letter !
Thanks