E.ON UK Power/iChoosr Collective Oct 15 - cheaper than uSwitch/MSE deals

E.ON_Company_Representative:_Helena

gt94sss2 wrote: »

A question for the E.ON reps if they read this.

On switching via iChoosr, I got an confirmation email saying that E.ON will send me a welcome email/letter in the next 3 weeks and its from that date the two week cooling off period starts..

Can you just confirm how long its taking iChoosr to send you details of customers switching to EON from their website - and how long its currently taking E.ON to send out their initial emails.?

The uSwitch and MSE threads seemed to suggest a much smaller time - less than 3 weeks for the entire switch rather than upto 5 and a half weeks.. (3 weeks + 2 weeks + 3 days)

Thanks
Sunil

Good morning gt94sss2 and welcome to E.ON

I've had a word with the guys that deal with the collective switches and they've said this is correct for ichoosr if you're changing supplier.

I understand this is a bit longer, it's what's been agreed, but I will be passing on feedback about the customer journey for future collectives if it's coming across confusion etc.

Product switches are about 10 days.[FONT=&quot][/FONT]

I hope this clears things up.

Helena

gt94sss2

Helena,

E.ON_Company_Representative:_Helena wrote: »

I've had a word with the guys that deal with the collective switches and they've said this is correct for ichoosr if you're changing supplier.

I understand this is a bit longer, it's what's been agreed, but I will be passing on feedback about the customer journey for future collectives if it's coming across confusion etc.

Thanks for your reply and the welcome!

Its disappointing that the process may take so long with iChoosr and I would indeed be grateful if you could feed this back.

The time scales agreed appear to be that of the old switching system - and for some reason not the quicker 2.5/3 week system (including the 2 week notice period) for changing provider that Ofgem announced last year - and which is being followed in the case of the MSE/uswitch tariffs.

It could even have been quicker for us to go on on of those and then apply for a product/tariff switch to iChoosr at this rate! (which just isn't logical)

Thanks
Sunil

E.ON_Company_Representative:_Helena

gt94sss2 wrote: »

Helena,



Thanks for your reply and the welcome!

Its disappointing that the process may take so long with iChoosr and I would indeed be grateful if you could feed this back.

The time scales agreed appear to be that of the old switching system - and for some reason not the quicker 2.5/3 week system (including the 2 week notice period) for changing provider that Ofgem announced last year - and which is being followed in the case of the MSE/uswitch tariffs.

It could even have been quicker for us to go on on of those and then apply for a product/tariff switch to iChoosr at this rate! (which just isn't logical)

Thanks
Sunil

I understand and feedback taken and will be passed on!

I can't specifically say much about why etc as It's something that's out of my hands, but I can certainly say what our customers are telling me.

Helena

molerat

Electric 0.56 p per kWh dearer than the MSE collective for me, Gas 0.2p dearer than my not the cheapest Zog tariff with double the SC !

gt94sss2

E.ON_Company_Representative:_Helena wrote: »

I've had a word with the guys that deal with the collective switches and they've said this is correct for ichoosr if you're changing supplier.

I understand this is a bit longer, it's what's been agreed, but I will be passing on feedback about the customer journey for future collectives if it's coming across confusion etc

Helena,

Good news - I received the initial email from E.ON this morning - just 3/4 days after submitting the switch request.. and there you had me worrying it might be weeks before I did

Best,
Sunil

E.ON_Company_Representative:_Helena

gt94sss2 wrote: »

Helena,

Good news - I received the initial email from E.ON this morning - just 3/4 days after submitting the switch request.. and there you had me worrying it might be weeks before I did

Best,
Sunil

Oh gosh I'm so sorry if I made you worry

Super news though! thanks for letting me know.

Helena

redux

gt94sss2 wrote: »

The tariff is called E.ON iChoosr Collective Oct 15 which appears as an option on uSwitch here.

Having signed up, I have actually been sent a sheet with the prices for each region so if you know which yours is - may be able to post them here.

Regards
Sunil

Oh, I think I did see that.

I was probably confused that it seems to be named after the start month rather than the end.

edit: Now I've looked at this again and thought a little. Compared to the current Scottish Power tariff here, it would save £22 a year, £30 more for gas and £52 less for electricity.

It seems odd that the tariffs diverge so much. But considering most of the gas is used in winter it would probably work out almost the same per month overall until spring. I could consider splitting just the electricity to this iChoosr, but I think I'll wait.