Useless TalkTalk customer service

lovehackney

This is more of a vent than anything else..

I rang up TalkTalk at the end of September to cancel my contract as I had a better deal with Sky. They made it really difficult to cancel, passing me to different loyalty advisers to see who could beat my deal (it was unbeatable - the special Sky new customer deal which works out at £5/year or something crazy). Anyway eventually they agreed.

I received a bill a few days later, I paid it as I assumed it was my final bill. Receive another bill today, ring them up and they deny all knowledge of my cancellation (fancy that), I still owe the money etc. etc... surely they must have known that Sky had taken over the line?!

Anyway 60 minutes later, they have finally agreed to cancel the contract without penalty (after threatening to send them an invoice for my time!).. to be told "don't cancel your direct debit though as you'll get charged". I responded that I had already cancelled my direct debit, and surely they weren't going to charge me for a bounced direct debit for a bill of £0?! Apparently they were - £4.50 for the privilege! Anyway eventually they said they would credit my final bill for that amount - as though they were doing me a favour.. unbelievable!

As if the hacking wasn't enough, the customer service is so unbelievably poor, avoid TalkTalk!

TBeckett100

you need to email ceoexec@talktalkplc.com
Their indian loyalty team put the phone down on me because he kept me talking for 5 minutes trying to show me how they can supply broadband to my new build (there is only two locked in providers). At the end of the 5 minutes he concurred I was correct but then said he couldnt arrange my termination because his system has been down all morning.

I vented as he had wasted my time and he put the phone down on me. I emailed then, phoned them and wrote and nothing back. In the end I had an email dialogue with Dido Harding through her email and her team fully refunded the £150 disconnection charge.

Will never ever use them again. I don't mind companies making errors but its the shameful way they go about customer service.