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John Lewis Let down

Bought the premier Insurance package which includes Home Emergency cover. Water leak from bathroom into electrics = no lights/sockets/cooker. After 3 and a half hours and no promised response finally admitted unable to get any progress and likely to be unable to help that day. Not what I would describe as "emergency" cover. Phone calls to JL today resulting in promised return calls have produced zero response.
If anyone is thinking of buying JL's Premier cover I would save your money!:mad:

Comments

  • stugib
    stugib Posts: 2,602 Forumite
    To be fair to JL, although they're ultimately responsible for you as a customer, it will be the actual insurer or another company who provides the emergency cover.

    I had a similar experience with eSure, who use DAS as their emergency cover provider. Needed a plumber, still no sign after 8 hours of chasing, so in the end called our own out the next day and they repaid the bill in full.
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