How to contact Plusnet?

pendragon_arther

I live in the Philippines and my internet here is too slow for me to use Skype to phone Plusnet support. My family in the UK have moved house and I want to transfer phone and fibre bb to the new place. My wife in the UK phoned them but they said they must speak to the account holder only or to write to them. All their support pages give a phone number but no snail mail address. I know if I used a mobile to phone from here I'd be waiting for ages and any load/credit would evaporate quickly. I can't chat online either because it's unavailable. The time difference of UK being 8 hours behind is a problem too. What are my options?

TIA

Turn_to_Grey

The Balance, 2 Pinfold Street, Sheffield S1 2GU Our purposely refurbished headquarters boasts an enviable location in Sheffield city centre. Home to our Engineering & Operations, Finance, Legal, and Marketing departments.

17 Marlborough Street, Leeds LS1 4PG Customer Support and Sales

Les

J_B

They used to do an excellent 'message' system

Go on-line, post a message, wait for a reply in 1/2 days

They have now 'upgraded' this so that you can't use it any more :mad:

You must use 'Live Chat' :eek:

Have you tried that??

Swipe

Probably quickest to use twitter. They recently answered my queries within 20mins. https://twitter.com/plusnethelp

pendragon_arther

J_B wrote: »

They used to do an excellent 'message' system

Go on-line, post a message, wait for a reply in 1/2 days

They have now 'upgraded' this so that you can't use it any more :mad:

You must use 'Live Chat' :eek:

Have you tried that??

"Live chat is unavailable at this time"

Thanks to all.