BT Bill

aardvaak

I have just checked my latest BT Bill and see they are charging me £14.40 per month for my broadband - I renewed my contract in May 2015 at the rate of £13.00p per month .

When I phoned they said there is nothing they can do because of the price increase.

Is this correct?

Surely they should keep to the contract price for the 12 months?

bod1467

They have it covered by their T&Cs. You should have received a price increase notification (probably by email) and you had 30 days from then to cancel the contract without penalty. If you don't then you're deemed to have accepted the revised terms.

grumbler

Why this board, not, say Consumer Rights or Broadband?

If the T&C don't say anything about their right to increase the price then they must allow you cancelling the contract without charges.

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bod1467 wrote: »

They have it covered by their T&Cs.

I don't see anything: http://www.productsandservices.bt.com/consumer/terms/broadband.html
MSE say:

BT is largely duty bound to allow existing customers to cancel their contract penalty-free because rules from regulator Ofcom state providers must allow this if they haven't informed customers of the price rise when they signed up.

JJ_Egan

http://www.productsandservices.bt.com/consumer/terms/?s_cid=con_FURL_legalstuff

53 onwards .

Inner_Zone

grumbler wrote: »

Why this board, not, say Consumer Rights or Broadband?

Duplicate post here:

https://forums.moneysavingexpert.com/discussion/5350908