DVLA and NSL compliance Woes!

Heath12

Ok guys, seeking some advice after reaching a brick wall trying to deal with an appallingly run company and the DVLA!

Long story short, had a vehicle clamped, removed and scrapped by NSL working under the DVLA's powers to seize and dispose of vehicles outside of tax or SORN.
My vehicle was SORN'ed with the DVLA but due to 'technical administrative errors' it was not processed which incredibly was all my fault. :eek:

So dealing with NSL was a nightmare from the start.
Letter to the office informing them of the Error by DVLA was never processed, furthermore, when I tried to gain access to my car to retrieve tools, possessions etc... I was barred from accessing prior to clamping and storage/release fees being paid. Vehicle was declared as in use on a public road 1/4 mile away from the Private land/compound it was physically located.

So complaint to DfT processed, verdict came out marginally in favour of the DVLA and highlighed issues with their actions and non actions. I was issued an Apology and that was it.

NSL was highlighted by the DfT as having acted inefficiently but, given it was an independently run organisation its actions could not be taken into account as it fell out of the scope of the DVLA enforcement.

So, still with me?!! - trying to deal with NSL to pick up on these points: Barring access to vehicle, declaring false details to the DVLA and DfT during investigation, not processing internal complaints, not supplying details upon request, failing to complete internal review into failings has proved impossible.
All year I've been attempting to engage to progress a complaint internally. To no avail.

This organisation claims to operate under the compliance of AS9100 but so far I've not received an ounce of service I would class as acceptable to these standards.

The problem I have is I can't find out NSL's internal procedures they processed my case under or (apparently) complied to, I cannot find out who they account to (it's not the DVLA!!) or underwrite their business, nor can I find any contact outside of the Customer relations team within the organisation set up to deal with internal complaints and compliance issues.

The only response I've managed to receive so far is repeated reference to the DfT report summary - despite pointing out that the DfT report states NSL's actions are outside of the scope I cannot progress this any further... Pointing this out constantly falls on deaf ears.

The DVLA have setup a third party contractor company to complete enforcement but have totally failed to control, monitor or ensure this organisation is underwritten to ensure internal compliance to their own standards.

Would anyone have any experience or be able to offer some direction regarding what I can do to progress this companies failings further. I'm currently progressing the next stage of the DfT complaints process to pick up on some aspects omitted within the report and to raise the fact that NSL are working without regulation or control.

enfield_freddy

"Private land/compound it was physically located."


can you prove this?


trespass , theft , spring to mind

Heath12

enfield_freddy wrote: »

"Private land/compound it was physically located."


can you prove this?


trespass , theft , spring to mind

Indeed! Pointed out but neither parties bothered by this!
DVLA legislation has deemed any land a non compliant vehicle is located within is under scope for enforcement.

enfield_freddy

small claims court would get there attention MCOL !


"DVLA legislation has deemed any land a non compliant vehicle is located within is under scope for enforcement. "


elaborate on that statement , because there are 1000s of vehicles parked on private land , however they probably have sorn , have you got anywhere with the sorn thing , if you can prove the sorn (even now) then their statement is garbage

AdrianC

Heath12 wrote: »

Long story short, had a vehicle clamped, removed and scrapped

Over what period of time?

My vehicle was SORN'ed with the DVLA but due to 'technical administrative errors' it was not processed which incredibly was all my fault. :eek:

Did you get a confirmation from DVLA of the SORN?

Vehicle was declared as in use on a public road 1/4 mile away from the Private land/compound it was physically located.

Do you have any proof?

I'm currently progressing the next stage of the DfT complaints process to pick up on some aspects omitted within the report and to raise the fact that NSL are working without regulation or control.

What are you actually trying to achieve here? Are you just trying to get the value of your vehicle, plus a refund of any direct costs?

Or are you on some kind of social justice crusade/vengeance kick...?

rich13348

Heath12 wrote: »

Indeed! Pointed out but neither parties bothered by this!
DVLA legislation has deemed any land a non compliant vehicle is located within is under scope for enforcement.

Surley that's bull poop how can they possibly have the powers to come on to private land and remove private property just because their systems failed. I would forget about internal complaints and take it to small claims court and newspaper and MP.

Are NSL baliffs acting on behalf of the court. If only we could all set up our own government body which you can right your own rules and give yourself unlimited powers and scope to carry illegal acts we would be laughing.

rich13348

We all need to get ourselves one of these then we can do whatever the neck we want with no need to worry about ministers.

https://en.m.wikipedia.org/wiki/Executive_agency

Heath12

Thanks guys. Appreciate your time.

Would like to keep this on topic.

My quest for directions not regarding the enforcement action or process. I'm perusing this separately through the correct channels of the department for transport.

The problem is that NSL are not controlled monitored or regulated by the DVLA in any manner but they operate on behalf of the DVLA to complete enforcement.

in my case they have breached regulations defined by the DVLA (and probably their own procedures if I could ever find out what they are!) but given this is an internal compliance issue within NSL it's none of the DVLAs concern or interest!

This area is a Massive black hole in the DVLAs system. The non compliance by NSL is probably the main reason for not getting any info out of the company. How a company holding a government contract cannot be underwritten or come under an ombudsmans control beggars belief.

AdrianC

So that'll be a "yes" to the "social justice crusade/vengeance kick"...