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  • Azari
    Azari Posts: 4,317 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Their T&C's are allowed to stipulate that the cancellation process must be done by means of a telephone call but once they have been made aware of a customers disability that could prevent or make it difficult to do this, they are then required to provide an alternative, suitable means of cancellation for that customer.

    Quite, well done, Hermy.

    So they cannot insist on a phone call.

    Not that the disability thing is of any great importance. It was really just the icing on the cake. ;)
    There are two types of people in the world: Those that can extrapolate information.
  • JReacher1
    JReacher1 Posts: 4,663 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    The-Truth wrote: »
    Surely you don't work 7 days a week. What about on a day off? I know some call centers limit weekend hours but I've never known any closed both Saturday & Sunday.

    He seems to have time to post on an Internet forum at 4:18pm on a weekday so I would suggest the OP phones at this time.
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