AVIVA the pits

maggy50

No contact from Kevin but it is only two weeks and as you have said he is busy ����

magpiecottage

xylophone wrote: »

For all anybody knows he he could be enjoying the fruits of your husband's pension..:eek:

On a serious note, this does appear to be very poor administration and I would be inclined to make another formal, written complaint and be prepared to escalate it if necessary.

I agree. I would also report the breach of somebody else's person data to the information commissioner.

magpiecottage

Unfortunately, we have, on the one hand, the abject incompetence of Aviva - who should perhaps be renamed Amortuum.

On the other, the ranting of agarnett is, I'm afraid, unlikely to get you much further forward.

Like many businesses, too, its media team seems about as responsive to web criticism as MRSA is to penicillin.

If it is more than eight weeks since your first expression of dissatisfaction (you do not have to use the word "complaint" and it need not be in writing - although you do really need a recod of it), I would send an e-mail saying they have seven days to sort it or you are going to FOS.

Then do so.

I was at a meeting with FOS earlier this week and the issue of compensation for "trouble and upset" came up. From that, I think £50 is probably in line with what FOS would award. You might get £75 or so but the purpose is to address the upset caused, not punish Aviva.

On the other hand, sending somebody else's personal data out is something the ICO can punish.

Dealing with your complaint here is not, in itself, going to help much. I can provide some guidance but the issue of whether a grievance made here or on Facebook/Twitter etc. can be deemed to have been "received" by a provider is something that the FCA has yet to get its head round.

Also, try to be civil. That is easier said than done but if you are going to go to an arbiter, you want to come across as the reasonable person who has a legitimate grievance.

xylophone

Has your husband succeeded in bringing his pension into payment?

agarnett

magpiecottage wrote:

I would send an e-mail saying they have seven days to sort it or you are going to FOS.

Then do so.

I was at a meeting with FOS earlier this week and the issue of compensation for "trouble and upset" came up. From that, I think £50 is probably in line with what FOS would award. You might get £75 or so but the purpose is to address the upset caused, not punish Aviva.

Erm ... I never quite know how to take some of the stuff you post, mc.

So you are advocating threatening Aviva with FOS? And having threatened Aviva with FOS, you are saying FOS might award maggy50 with fifty quid or even seventy-five quid? Is that erm ... it??? You are surely having a laugh?

Under a pile of paper here somewhere I have a cheque from Aviva for £100 which they sent totally unsolicited about four months ago. Am I planning to cash it? Don't be daft. What's £100 in £150K of doubt? Fascinating that the Aviva person who insisted I should be sent it also appears on Kevin's justgiving.com pages, but he only got given twenty quid. No matter, other than what they take home for their part in the business, its all funny money. But Aviva salaries, bonuses and perks, and staff pensions bailed out by my pension ... now that's not funny money - it is ill gotten gains. I wonder nevertheless if my £100 and Kevin's £20 came out of the same pot too? Probably all came out of pension funds like ours in the first place as an 'agreed' cost of business charged back e.g. to inherited estate in the With Profits funds :rotfl:

Actually, I am not laughing.

These people are out and out crooks.

PS I see why Euon Munro gave Kevin a ton - it'd just been decided that a whole bunch of the AXA Investment Managers funds from Friends Life were to be transferred on a plate to Euon at Aviva Investors. Ooh thank you Kevin - mmm ... bonus bonus bonus ... mmmm... lovverly jubbly! See you at the Ritz, anyway?

Is there any cost to us as a result of this change?
"we are not altering the funds' annual management charges or other plan fees, but transaction costs (which are costs paid by funds when holdings within them are bought and sold) may increase."

Right.

magpiecottage

I am afraid I do not see the point of your ranting, agarnett. If you think you should be entitled to more then you are, of course, welcome to try suing. You will not get any more because a court has far less discretion but it would at least set what society deems to be a fair figure for you.

Hanlons Razor says they are more likely to be numpties than crooks though.

This is no excuse. A business should be run by people who are competent to do so.

The problem is that large organisations, whether businesses or government bodies, tend to promote people to one grade above the limit of their competence, rather tnan one grade below.

agarnett

Numpties not crooks? Seriously?

Nothing unclever about what Aviva and Friends Life / AXA have been up to. It is just devoid of morality. And the sham of token charitable works they think they have the time to be messing with is really quite sickening when they can't even look after their customers.

magpiecottage

I do not work for any insurance company or bank. I have an interest in resolving differences and moving on. (I have to confess to getting a dividend of just under £10 a year from shares in a couple of insurance companies).

Unfortunately, agarnett seems to be a troll determined to stir up discord. This gets in the way of what I am seeking to do and I would ask other users to excuse me in henceforth I ignore her trolling.

agarnett

Crikey, Google is your friend! Googling "Magpie Cottage" and FOS sure yields some interesting stuff!

We believe the principle that “he who asserts must prove” has been sacrificed on the altar of consumer protection. In our experience, we find the Financial Ombudsman Service too ready to give the benefit of the doubt to consumers and fails to properly consider whether an assertion that they were “risk averse” may now be made solely with the benefit of hindsight.

We know this causes considerable distress to retired advisers who find it difficult, if not prohibitively expensive to obtain run off cover. If a complaint is received many years later, when no documentation exists then an award of up to £150,000 could be awarded against a retired adviser who could then lose everything.
We are extremely concerned at the distress this will cause on such individuals who will probably be elderly and have no opportunity to recover from an award made in respect of an allegation which they are no longer able to properly defend. Sadly, we believe that if this situation is allowed to prevail, it is only a matter of time before we see a former IFA driven to such despair that they take their own life. We will take no satisfaction in seeing our prediction come to pass and very much hope we are wrong but feel that our hope is far less realistic than our expectation.

And I thought magpiecottage was a she!

I think we know which side his bread is buttered ... slice after slice ... moving on ... much like all those poor IFAs headed for, or already enjoying their own retirements (unlike many consumers of their prior acquaintance) ... without a care ... they wish!

gadgetmind

magpiecottage wrote: »

I would ask other users to excuse me in henceforth I ignore her trolling.

I'm afraid that I'm going to follow suit, and that'll be the first person I've ever put on ignore here.