Co-operative Energy and Customer Service

summerlady_2

Is there an energy supplier with a good customer service record? I accept that things will go wrong on occasion, but if they do I would like to feel that the supplier will act to resolve problems.


I switched to the Co-op over a year ago and recently had cause for complaint. I wrote to them (impossible wait on the phones) and was sent a letter saying they would look into the matter for me. The next thing I received was another stock letter saying exactly the same as the one I had taken issue with.


I e-mailed the CEO and had no response whatsoever.


I looked on their Facebook page and there are hundreds of dissatisfied customers.
The Co-op rep monitoring that site promised to get back to me and didn't.


Can anyone suggest a supplier that treats customers better than this?

pollardj

I switched from CoOp (six months after joining) to E.On in September because of the awful waiting times on calls to customer service. Six weeks after the switch I still haven't received my final bill. (My last bill was six months ago.) I called them today and (ironically) I was connected to an agent immediately. She acknowledged receiving my final meter reading on 23rd September but said there was an error on the account so she would have to refer the matter to another department and I could expect the invoice within 35 working days! This just confirms to me that I made the right decision in leaving.

lauriejo

I've had all I can take of co-operative energy customer service !

I'm going back to British Gas.

I received a letter thanking me for choosing co-operative energy dated 8 April 2015. But change over still not complete today; 4 Nov 2015. They don't answer the phone, and email is not much better. So today
I'm switching back to British Gas.

Eric_Disley

I had major billing problems with Scottish Power, ending up with the Ombudsman. I switched to Co-op (d'oh!) and now have exactly the same problems.

The difference is that, when you rang Scottish Power, although they were absolutely useless, they appeared to be genuinely apologetic and you got the impression that they were trying to sort things out.

Co-op are equally useless but, unlike the Scottish Power reps, appear totally disinterested, fobbing you off and lying through their back teeth.

The company shows utter contempt to their customers, they really don't deserve any.

markharding557

Co-operative energy are excellent at doing nothing! because nothing ever gets done, it's always referred to another department who also do nothing.
The web site is next to useless, the meter read section doesn't work properly and you can't alter or set up direct debits or change tariffs but you can see your bill if they ever actually process one.
Communication is near non-existent.
I have come to the conclusion that maybe it's worth paying more elsewhere.
My view of Co-op energy is :mad::wall: