MSE News: M&S suspends website after customer details exposed

M&S suspended its website last night after a technical problem meant customers were able to see other people's details...
Read the full story:

M&S suspends website after customer details exposed

OfficialStamp.gif


Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Replies

  • jaydeeuk1jaydeeuk1
    7.7K Posts
    Debt-free and Proud!
    ✭✭✭✭
    Don't think its a hack, sounds more like a bodged update to the site went wrong, hence them being able to restore the previous version in a couple of hours. 2 hours sounds about right for aa diagnostic, restore previous version and test before relaunching.

    I know, I've done it before, although not quite so spectacularly.
  • PositiveBalancePositiveBalance Forumite
    1.3K Posts
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭
    And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.

    TalkTalk, take note...
    Debt: £11,640.02 paid in full! DFD: 30/06/20
    Starter Emergency Fund (#187): £1000/£1000
    3 month Emergency Fund (#45): £3300/£3300
  • pmdukpmduk Forumite
    10.7K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭✭
    TalkTalk, take note...

    Fair enough, but M&S can hardly be compared with a cowboy outfit like TalkTalk.
  • jenniewbjenniewb Forumite
    12.8K Posts
    Part of the Furniture 10,000 Posts Combo Breaker I've been Money Tipped!
    ✭✭✭✭✭
    And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.

    TalkTalk, take note...



    Would almost have agreed with you but listening to people who experienced this on the radio, it was quite a few hours between people reporting this to M&S and their eventually closing the site down, it wasn't automatic for them and should have been shut down far earlier than it was.
This discussion has been closed.
Latest MSE News and Guides