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MSE News: M&S suspends website after customer details exposed

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M&S suspended its website last night after a technical problem meant customers were able to see other people's details...
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M&S suspends website after customer details exposed

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Comments

  • jaydeeuk1
    jaydeeuk1 Posts: 7,714 Forumite
    Debt-free and Proud!
    Don't think its a hack, sounds more like a bodged update to the site went wrong, hence them being able to restore the previous version in a couple of hours. 2 hours sounds about right for aa diagnostic, restore previous version and test before relaunching.

    I know, I've done it before, although not quite so spectacularly.
  • And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.

    TalkTalk, take note...
    Debt: £11,640.02 paid in full! DFD: 30/06/20
    Starter Emergency Fund (#187): £1000/£1000
    3 month Emergency Fund (#45): £3300/£3300
  • pmduk
    pmduk Posts: 10,681 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    TalkTalk, take note...

    Fair enough, but M&S can hardly be compared with a cowboy outfit like TalkTalk.
  • jenniewb
    jenniewb Posts: 12,842 Forumite
    Part of the Furniture 10,000 Posts Photogenic Combo Breaker
    And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.

    TalkTalk, take note...



    Would almost have agreed with you but listening to people who experienced this on the radio, it was quite a few hours between people reporting this to M&S and their eventually closing the site down, it wasn't automatic for them and should have been shut down far earlier than it was.
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