MSE News: M&S suspends website after customer details exposed 28 October 2015 at 11:41AM in Shop but don't drop 4 replies 1.5K views

Former_MSE_Helen

M&S suspended its website last night after a technical problem meant customers were able to see other people's details...

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M&S suspends website after customer details exposed




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jaydeeuk1

Don't think its a hack, sounds more like a bodged update to the site went wrong, hence them being able to restore the previous version in a couple of hours. 2 hours sounds about right for aa diagnostic, restore previous version and test before relaunching.

I know, I've done it before, although not quite so spectacularly.

PositiveBalance

And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.

TalkTalk, take note...

pmduk

PositiveBalance wrote: »

TalkTalk, take note...

Fair enough, but M&S can hardly be compared with a cowboy outfit like TalkTalk.

jenniewb

PositiveBalance wrote: »

And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.

TalkTalk, take note...

Would almost have agreed with you but listening to people who experienced this on the radio, it was quite a few hours between people reporting this to M&S and their eventually closing the site down, it wasn't automatic for them and should have been shut down far earlier than it was.