Replies

• 28 October 2015 at 4:23PM

  jaydeeuk1

  7.7K Posts

  

  28 October 2015 at 4:23PM

  Don't think its a hack, sounds more like a bodged update to the site went wrong, hence them being able to restore the previous version in a couple of hours. 2 hours sounds about right for aa diagnostic, restore previous version and test before relaunching.
  
  I know, I've done it before, although not quite so spectacularly.

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• 29 October 2015 at 2:45AM

  PositiveBalance Forumite

  1.3K Posts

  

  29 October 2015 at 2:45AM

  And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.
  
  TalkTalk, take note...

  Debt: £11,640.02 paid in full! DFD: 30/06/20
  Starter Emergency Fund (#187): £1000/£1000
  3 month Emergency Fund (#45): £3300/£3300

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• 30 October 2015 at 12:01PM

  pmduk Forumite

  10.7K Posts

  

  30 October 2015 at 12:01PM

  PositiveBalance wrote: »

  TalkTalk, take note...

  
  Fair enough, but M&S can hardly be compared with a cowboy outfit like TalkTalk.

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• 30 October 2015 at 9:17PM

  jenniewb Forumite

  12.8K Posts

  

  30 October 2015 at 9:17PM

  PositiveBalance wrote: »

  And this, ladies and gentlemen, is how to respond to a website security issue: stop it getting worse, communicate effectively with customers and the media THEN correct the error and make sure if can't happen again.
  
  TalkTalk, take note...

  
  
  
  Would almost have agreed with you but listening to people who experienced this on the radio, it was quite a few hours between people reporting this to M&S and their eventually closing the site down, it wasn't automatic for them and should have been shut down far earlier than it was.

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