Switching broadband - Cease on the line?

sephseph

We've recently moved house, and transferred talktalk to our new home.

However, after realising how terrible talktalk are, we've decided to cancel (as we're still within our cooling off period) and switch to plusnet.

We told talktalk we were cancelling on Saturday, and joined plusnet on Saturday, both over the phone.

Yesterday we had a message from Plusnet saying we can't switch, as talktalk have put a cease on the line.

Can anyone suggest what I need to do? Is this simply a matter of calling talktalk and telling them to remove the cease on the line but we're still leaving them?

Lorian

Ask a PlusNet rep directly on their community forum.

Susie_Richards

You need to contact TalkTalk ASAP to get this removed or the line will be disconnected from the network. And an engineer fee of £49.99 will then be required to restart the line.

macman

Multiple post-already answered on the Phones and Broadband board.

Futuristic

Call TalkTalk as they suggested and say you're transferring your line to another provide so need to remove the cease