How to cancel Apple Music - our new guide 26 October 2015 at 6:03PM edited 26 October 2015 at 6:15PM in Music MoneySaving 11 replies 19.7K views

Former_MSE_Sally

Hi folks, we have a new How to cancel Apple Music guide, and we'd love to hear your feedback especially if you managed to get a refund after forgetting to cancel after the free trial.

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Thanks for your help

MSE Sally

bobbydrake50

Thanks for reminding me to cancel with 4 days to spare I got charged last month (but wasn't too bothered) but I've already got Spotify premium and think that is better (at the moment anyway). So auto-renew turned off now. Not going to try to get a refund though as I have used a bit this month...

glimmergirl

Forgot to cancel subscription and hadn't realised I was on auto-renew. Received an invoice from Apple and contacted them via the apple support pages simply stating I wanted to cancel and would like a refund. Received a reply within half an hour and refund shortly after! Very easy!

galvinonthewing

Worked for me. I missed the deadline. Sent an email to support, refund email received 5 minutes later.
Good tip, Martin.

eddiesleftfoot

Got my refund of £9.99 today. I rang to say I'd forgotten to cancel the 3 month trial and they agreed to refund me, no problems.

Humbug40

I was the same I forgot all about the free trial so was charged and I didn't realise I was on auto renew. I have contacted them by email but not holding my breath as it happened a couple of weeks ago when I was moving house.

Silentexpress

Just done this now and got two months back. Very easy and great customer service from Apple! Thank you MSE

BiscuitMuncher

I've only just realised I was automatically paying for Apple Music.

Lax of me I know but I didn't check my Apple invoices carefully enough and also had no idea Apple Music existed.

I contacted Apple Support and have received a three month refund.

Lesson learnt to be more careful in the future.

grandee2

Thank you for the advice in how to cancel Apple Music Pack. Following how to contact Apple we emailed them because
we didn't remember signing up
we couldn't find a subscription button under setting (following your instructions)
the payment request was sent to the 'back up' email not our main Apple email.

They replied it was a phishing email and to forward it to them.
Hopefully this has sorted it, so thank you.
Ps the email had a live link that took you to a page hat asked for all your bank details- din't do it

JB2426

I noticed a £9.99 take on my bank today which I hadn’t authorised and Apple Support confirned a three month sub had been requested in June (I didn’t) which may have been the store guru setting it up. I used their new support app to get a callback which took ten minutes to come through and they refunded the £9.99 in full after I told them what I thought of them and sent an email explaining how to stop triggering the subscription requests. Thx

dxbguru

Hi

I’ve got multiple free Apple Music offers, 6months from VW, 6months from EE, and apple’s 3 months. Can I use it one after the other?