Barclays customers report being hit by tech problems

Paul_1977

http://www.bbc.co.uk/news/business-34631555

Barclays customers have been reporting difficulties accessing money in their own bank accounts, and also in making payments, on Saturday and Sunday.
Some reported having their debit cards blocked.
The bank said on Twitter on Saturday morning that it was "experiencing technical issues" and that these were being "investigated urgently".
But on Sunday some customers said they were still experiencing problems in accessing cash

All ok here, anyone got issues?

masonic

Wasn't it Halifax/Lloyds/TSB that were performing maintenance on their ATM network over this weekend?

SnowTiger

masonic wrote: »

Wasn't it Halifax/Lloyds/TSB that were performing maintenance on their ATM network over this weekend?

Natwest and Nationwide too. I think the "maintenance" was putting their clocks back one hour at 2am.

The Mail On Sunday is reporting:

The lender told The Guardian that the latest problem was an internal one and was not caused by someone hacking into its computers.

Odd that they refer to Barclays as a "lender".

Paul_1977

Yes I think nearly all the large banks were, LBS, RBS, Barclays, due to the clock change.

agrinnall

I refer you all to my post on another current thread:

http://forums.moneysavingexpert.com/showpost.php?p=69400700&postcount=11

masonic

agrinnall wrote: »

I refer you all to my post on another current thread:

http://forums.moneysavingexpert.com/showpost.php?p=69400700&postcount=11

Perhaps I'm oversimplifying, but couldn't banks simply timestamp transactions in UTC in their databases and let the front-end software decide whether to display in UTC or BST/GMT depending on the application? It seems really bizarre to me that they can literally have no transactions take place for an hour.

Paul_1977

Spare a thought for the Turks, it seems the government decided not to put their clocks back an hour as normal, unfortunately no one told many of the people in control of official/system clocks.

What's the time?

agrinnall

masonic wrote: »

Perhaps I'm oversimplifying, but couldn't banks simply timestamp transactions in UTC in their databases and let the front-end software decide whether to display in UTC or BST/GMT depending on the application? It seems really bizarre to me that they can literally have no transactions take place for an hour.

Possibly, but in my experience they don't. I would expect the cost of such a change outweighs the cost of doing it the way they do. Perhaps some of the new banks are more sophisticated and don't require the outage, if so maybe someone who knows could post on here.

Paul_1977

More problems tonight.

http://www.standard.co.uk/news/uk/barclays-down-customers-report-being-unable-to-get-into-online-banking-accounts-a3103491.html

Barclays’ online banking service is experiencing “technical difficulties”, the bank has confirmed, with users reportedly unable to use their cards or access their accounts.

ceredigion

Paul_1977 wrote: »

More problems tonight.

http://www.standard.co.uk/news/uk/barclays-down-customers-report-being-unable-to-get-into-online-banking-accounts-a3103491.html

Well there is always that chequebook paul

GTR_King

used my card at 1pm hope it fixed by tomz... Not happy...

Glad i have 2 other banks i can use.