We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

'New' iphone from Ebay: warranty and checks

Options
So I have just bought a new Iphone from Ebay, described as factory-sealed. From my reading on-line the warranty goes to the first person to use it, and so I should benefit from this. So please could someone confirm what I need to do once it arrives? My plan is to: 1. locate the serial number on the package and type that into the Apple website to check its status; 2. verify that the actual hardware has the same serial number -- will I be able to do this without inserting a SIM?

I am unsure whether to register and activate the phone straight away since I shall shortly be going to India for three months: it might be better to have a warranty there. However, would that prevent me from transferring it back to the UK once I return?

And if anything fails (for example, if the serial number does not correspond to a warranty), should I raise a dispute? It cost 200 pounds, which is a low price for a brand-new Iphone 5, so was I meant to understand anything from that?

Comments

  • Strider590
    Strider590 Posts: 11,874 Forumite
    edited 24 October 2015 at 12:28PM
    I would never buy a popular item like an iPhone on eBay. Far too many fakes around and well..... Just don't search Youtube for "fake iphone ebay".

    If it's popular and/or fashionable, never buy from anyone other than a genuine retailer.

    Sometimes the eBay ads can be deliberately misleading, the small sprint may say "this listing is for a calculator in an iPhone box".

    This happened with this guy and his Nexus6 https://www.youtube.com/watch?v=7BLPzSKT6BY

    Hope you get the genuine article that you ordered.
    “I may not agree with you, but I will defend to the death your right to make an a** of yourself.”

    <><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/
  • Voyager2002
    Voyager2002 Posts: 16,252 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    OK, I did check the wording and pictures very carefully, as well as seller feedback. Oh well...
  • OK, I did check the wording and pictures very carefully, as well as seller feedback. Oh well...

    Ignore the doom-monger. I've bought a few brand new iphones over fleabay and never had a problem as I've i've always bought them off sellers with 100% feedback. As you did the same, you have nothing to worry about.
  • Voyager2002
    Voyager2002 Posts: 16,252 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Ignore the doom-monger. I've bought a few brand new iphones over fleabay and never had a problem as I've i've always bought them off sellers with 100% feedback. As you did the same, you have nothing to worry about.

    Good to hear that. What did you do on receiving them: are my plans in the OP sensible?
  • The first thing I've always done is pop in a sim & check the warranty status. I suggest you do the same for peace of mind.
  • make sure that the sim card is the same network as you intend using , as the phone may lock on the first use phone provider
  • boo_star
    boo_star Posts: 3,202 Forumite
    Part of the Furniture 1,000 Posts
    make sure that the sim card is the same network as you intend using , as the phone may lock on the first use phone provider

    It's possible but usually those iPhones are sold as "unwanted upgrades" and they tend to specify the network that it was bought from.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.