Outrageous behaviour from Barclays, stolen chequebook

Robin9

When you and your relative go to the branch make sure the relative takes ID -passport, etc

glentoran99

http://www.help.barclays.co.uk/faq/payments/cheques/stop-cheque.html


According to their website it can be done online or over the phone

agrinnall

glentoran99 wrote: »

http://www.help.barclays.co.uk/faq/payments/cheques/stop-cheque.html


According to their website it can be done online or over the phone

That's stopping a cheque that you have written and know who the payee is, not an entire chequebook where the cheques could be written fraudulently to anyone.

Paul_1977

The relative has stated to me that it has been stolen, however later on she said she was unsure.

As such, I assume it might be stolen, and that I should act as if it has been stolen, but admit that it may not be stolen.

If someone says their credit card is stolen, and then later on says it may be stolen, or just lost, I think its safe to act as if it is stolen for the purposes of account security.

That is besides the point I was trying to make, Barclays should at once stop the book at the customers request.

colsten

The link you want has been posted in post #3.

glentoran99

agrinnall wrote: »

That's stopping a cheque that you have written and know who the payee is, not an entire chequebook where the cheques could be written fraudulently to anyone.

bottom paragraph


You should cancel your chequebook if it's been lost or stolen – call us using Telephone Banking, or visit a branch.

Paul_1977

colsten wrote: »

The link you want has been posted in post #3.

I thank the poster for the link but she will not talk to them again, its too much for her.

glentoran99

Paul_1977 wrote: »

I thank the poster for the link but she will not talk to them again, its too much for her.

Its not going to magically cancel itself though

colsten

Paul_1977 wrote: »

That is besides the point I was trying to make, Barclays should at once stop the book at the customers request.

True, provided that the customer can prove that they are indeed the owner of the chequebook they report as stolen. Otherwise there is a possibility a prankster stops your chequebook, and we might find a new thread by you, entitled "Outrageous behaviour from Barclays, chequebook cancelled".

planteria

YorkshireBoy wrote: »

Your elderly relative has a police crime reference number.
They rang the bank, informed them that the cheque book had been stolen, and provided the crime reference number.
They made a note of the name of the bank employee they spoke to, and of the date/time of the call.
Their liability for transactions ceased at that point.

i agree entirely with YB's approach, Paul.
if you haven't already, report the above to the bank, and leave it at that. i would have the onus on them from the outset and make that clear to them.