Fuming at Barclays!!!!!

antonette254

£100 was fraudulently taken from my account via EE & Tmobile.

I disputed these transactions & eventually Barclays refunded them. I sent the disclaimer & received a letter in response stating that they agreed that the transactions were fraudulent & if they received any further information you would contact me.

I have today logged onto my account to see that they have again removed £100 from my account leaving me £58 overdrawn. I called their caller center & was advised that Barclays had received the disclaimer however they were still taking back the money as EE/Tmobile were refunding it. However this will take up to Tuesday for it to reach my account. Why could they not have waited until this was done before they took the money back?
I asked about charges & was told I wouldn't be charged! also my credit report & was told that this wouldn't affect my score. If there actions have taken me £58 overdrawn how can this not affect my credit report? To say that I am unhappy is to put it mildly!!!! I am absolutely fuming. They could have contacted me to advise that this was going to happen so I could have had some warning.:mad::mad::mad::mad:

grumbler

What they have to do is to refund the fraudulent transaction themselves. Their further dealings with EE are not of your business and must not affect your account unless EE ultimately prove that it was a legitimate transaction authorised by you.

mspritch

Once this one is refunded I'd suggest cancelling EE's DD so they can't take any more.

I avoided a similar issue on a much smaller scale with Tiscali; after emailing them a cancellation notice they stated email was "not a written form of communication" and issued a bill for the next billing period. Cancelled the DD before they got a chance to take any money. They didn't like that at all and kept chasing even after they sent a letter saying the matter (and account) were closed but even Trading Standards advised that it should not be paid, so they got nothing and eventually gave up.

antonette254

Thank you Grumbler, that is exactly what I thought!!! I will try & contact them again but there call centre is next to useless! do you think it would be better for me to go into branch?

mspritch I don't have a DD set up to DD from my Barclays account? I do have a dd to EE from my Nationwide account, which is all up to date. The fraudulent transactions were 2 random debit card payment of £50 each!

Thank you both for your responses.

grumbler

mspritch wrote: »

Once this one is refunded I'd suggest cancelling EE's DD so they can't take any more.

It was a fraudulent card transaction, not a DD.

I avoided a similar issue on a much smaller scale with Tiscali; after emailing them a cancellation notice they stated email was "not a written form of communication" and issued a bill for the next billing period. Cancelled the DD before they got a chance to take any money. They didn't like that at all and kept chasing even after they sent a letter saying the matter (and account) were closed but even Trading Standards advised that it should not be paid, so they got nothing and eventually gave up.

Are you sure your credit history wasn't affected?

grumbler

antonette254 wrote: »

I will try & contact them again but there call centre is next to useless! do you think it would be better for me to go into branch?

I think branches are even more useless.

SnowTiger

A similar thing happened to me with Nationwide and a travel company.

However, Nationwide didn't take the money back until about six weeks after the travel company had refunded my account.

I guess banks give retailers the opportunity to put things right themselves, which is what EE will do. However, in your case, it seems unreasonable for Barclays to take the money back before the refund has hit your account.

But if this hasn't affected you financially (no charge for overdraft) and Barclays won't report it to the CRAs, you haven't really suffered a (financial) loss.

antonette254

Thank you all for your advice . After being on hold for most of the day Barclays finally refunded my money........again! Hopefully that is now the end of it.