PPI claim and evidencing sufficient cover elsewhere

leighfire

Hi, my bank when asked last year told me they do not hold records over 7 years so can not tell me if i had a loan with PPI.

I knew i did but had no records from 1997 when the loan was taken out but knew I had sufficient cover (work paid sick pay and redundancy).

I made a claim recently using the online process and sure enough they have agreed i had a loan (they tell me it was takn out on 11th Aug 1997) and now following the online application and a follow up call want me to 'provide further info' about this employment, i have moved on and the company have been absorbed into a larger company.

Question what can i do to satisfy the bank i was employed, i did have the cover i said?

Also they are asking 'to provide further information' how i was sold the policy and why do i think it was mis sold...... honest answer is i cant remember but i did know if explained properly i would have told them i did not need it.

Advice please? :cool:

dunstonh

Question what can i do to satisfy the bank i was employed, i did have the cover i said?

statements showing your salary being paid or copy payslips or P60s or copy tax returns or just ask your employer to verify it.

Lenders can ask for proof if they find no other failing in your complaint and you have listed employer benefits as a reason. Many lenders hold records of various employers so know the benefits they offered. However, with smaller companies, that may not be the case and most people tend to overstate their benefits. So, evidence is often asked.

Also they are asking 'to provide further information' how i was sold the policy and why do i think it was mis sold...... honest answer is i cant remember but i did know if explained properly i would have told them i did not need it.

Again, this suggests that they have not found any failure yet and are asking for information. Whilst recollections would be expected to be poor and they don't actually count for much (as allegations of wrongdoing there cannot normally be proven), sometimes someone may recall something that can help them find an issue. If you dont remember then say you dont remember. Do not lie or guess as that can work against you.

magpiecottage

It is not simply knowing you were employed. You would need to prove contractual sick pay.

You also need to prove a contractual entitlement to redundancy pay. I have never come across anything more than an expression of intent - which would go out of the window if the employer went bust and therefore is not guaranteed.