Conservatory credit agreement

robr_uk

Hi,


Not sure if this is the right forum, had a scan through the 'read this first' links but didn't spot anything, so here goes...


My Mum (6 months away from retiring, a widower) wanted a conservatory. She found a company who she took out a credit agreement with. She paid a deposit, and the remainder to paid off via the agreement. She plans to pay off early. My question is around how the agreement works. Once the agreement is signed, does that mean the lender pays the providing company in full and the credit agreement is then with the lender?


If that's the case, I would think that the company has already been paid for the work (the agreement was signed and dated by my Mum at the end of August).


If we now have an issue with the work, what incentive does the company have to make it right? OF course theres reputational damage, lack of recommendations to others etc but the nature of these companies in some cases means that they not local and can afford to work across a wider area where word of mouth may not travel.


We do have some issues with the work (which is midway through) and we are concerned about the quality and if the right techniques\methods have been used which may mean, particularly in the longer term, issues with the conservatory.


Any advice most welcome, thanks in advance.


Rob

wealdroam

robr_uk wrote: »

Hi,


Not sure if this is the right forum, had a scan through the 'read this first' links but didn't spot anything, so here goes...


My Mum (6 months away from retiring, a widower) wanted a conservatory. She found a company who she took out a credit agreement with. She paid a deposit, and the remainder to paid off via the agreement. She plans to pay off early. My question is around how the agreement works. Once the agreement is signed, does that mean the lender pays the providing company in full and the credit agreement is then with the lender?


If that's the case, I would think that the company has already been paid for the work (the agreement was signed and dated by my Mum at the end of August).


If we now have an issue with the work, what incentive does the company have to make it right? OF course theres reputational damage, lack of recommendations to others etc but the nature of these companies in some cases means that they not local and can afford to work across a wider area where word of mouth may not travel.


We do have some issues with the work (which is midway through) and we are concerned about the quality and if the right techniques\methods have been used which may mean, particularly in the longer term, issues with the conservatory.


Any advice most welcome, thanks in advance.


Rob

Is the credit agreement with the conservatory supplier, or just arranged through them with a finance company?

If it's the latter, then your mother probably has the protection of Section 75 of The Consumer Credit Act.
This makes the credit provider equally responsible for performance of the contract, such that if the conservatory supplier fails to do the right thing you can look towards the credit provider for help.

Have a read of MSE's Section 75 article for more details, but I seem to recall that that article is a bit light on information on other forms of credit than a credit card.