Life Insurance wrongly sold by Prudential.

PJ1967

Hi

Just a quick question if I may ask,

My Mum was sold a life insurance policy through Prudential roughly 20 -25 years ago which expired roughly a year ago,

Paying £6 monthly my Mum was told by a Prudential advisor who came to the house that the policy could be cashed in at any time and would run till her death. Prudential stopped the policy roughly a year ago and advised my Mum that this was what she was sold and signed for. My Mum would never of agreed to that type of policy to begin with.
We did try to appeal putting this request in writing advising Mum was wrongly sold the policy. But we gave up too easily after they said no and did no more.

Q; Can they do this? if not what steps should we take to recover funds.
Any advice would be greatly appreciated.
Many thanks Paula

dunstonh

Q; Can they do this? if not what steps should we take to recover funds.

Its pre-regulation so unless there is some evidence to show a blatent mis-sale (which is hard on a life assurance as even today it is only light touch regulated) then you are unlikely to get anywhere with it.

Life cover is also quite hard to mis-sale as you would have to show it wasnt needed.

PJ1967

Hi Dunstonh

Many thanks for your advice, Prudential did supply us with a copy of the original signed agreement, but it was so poorly printed it was un-readable.
I think Mum should just try and put it down to experience as you say its a hard to prove a mis-sale.

Thanks Paula