We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Boiler broken - what can we do?
Siaaan
Posts: 5 Forumite
Hi all, could use some advice. Me and my partner moved into a 1bed flat about 3 weeks ago and already our boiler is broken.
The property is fully managed by an estate agent, who have a section of their organisation specifically for property management who we call in situations like this. So we called over a week ago asking to get it fixed, and after waiting for the LL to okay it they sent out an engineer who would arrive the next evening. By next evening he called up and cancelled saying he was too tired and would be over in the morning. Next morning came, we called him to find out where he was, he cancelled again saying something about it wasn't supposed to be him who fixes it.
So we call property management again, they need to get in contact with the LL (who doesn't often answer her phone). They promise it will get fixed that day, as it is very cold atm!! They send out another engineer who says he can come the next morning. He comes over, takes a part of the boiler away for testing, but the testing place is shut over the weekend... So we wait until Monday when he returns and says he doesn't know how to fix it, and we should get in contact with Glowworm who manufacture the boiler.
So the next 2 days we are trying to get in contact with someone but no one Is answering and when they finally did and they got in contact with the LL she wants the original engineer to fix it, the guy who cancelled twice. We have been calling him all day but no answer.
So we have had no boiler for around 9 days and still not fixed i, I work from home and have had job interviews which is really inconvenient as I've had to go to the local gym for showers. We eventually bought some heaters because it is so cold. Is there anything we can do? We would like some kind of compensation but at this point just want a working boiler. We're reluctant to call out someone ourselves as everyone has been so unhelpful, I can't imagine they would reimburse us anytime soon (although we have send them multiple emails to have everything in writing). We are paying 900 a month which I feel is a lot of money for a very small one bed flat with no working boiler!
Thankyou in advance for any help
we are new to renting!
The property is fully managed by an estate agent, who have a section of their organisation specifically for property management who we call in situations like this. So we called over a week ago asking to get it fixed, and after waiting for the LL to okay it they sent out an engineer who would arrive the next evening. By next evening he called up and cancelled saying he was too tired and would be over in the morning. Next morning came, we called him to find out where he was, he cancelled again saying something about it wasn't supposed to be him who fixes it.
So we call property management again, they need to get in contact with the LL (who doesn't often answer her phone). They promise it will get fixed that day, as it is very cold atm!! They send out another engineer who says he can come the next morning. He comes over, takes a part of the boiler away for testing, but the testing place is shut over the weekend... So we wait until Monday when he returns and says he doesn't know how to fix it, and we should get in contact with Glowworm who manufacture the boiler.
So the next 2 days we are trying to get in contact with someone but no one Is answering and when they finally did and they got in contact with the LL she wants the original engineer to fix it, the guy who cancelled twice. We have been calling him all day but no answer.
So we have had no boiler for around 9 days and still not fixed i, I work from home and have had job interviews which is really inconvenient as I've had to go to the local gym for showers. We eventually bought some heaters because it is so cold. Is there anything we can do? We would like some kind of compensation but at this point just want a working boiler. We're reluctant to call out someone ourselves as everyone has been so unhelpful, I can't imagine they would reimburse us anytime soon (although we have send them multiple emails to have everything in writing). We are paying 900 a month which I feel is a lot of money for a very small one bed flat with no working boiler!
Thankyou in advance for any help
we are new to renting! 0
Comments
-
Have you yet written a proper letter to the landlord, at the address provided "for serving notices", with a copy to the agent?
Do it. Ask for a reply same day with timescale for the repair.
It is not unreasonable to ask for an alternative source of heating, given the delay and drop in temperature eg plug in blower or radiator.
Have you got hot water? Immerssion heater?
I'm afraid my post on repairs is only half written, but it has links to Shelter's advice plus others so take a look. Shelter has sample letters:
* Repairing Obligations, (draft in progress to include new 1/10/15 rules banning retaliatory eviction)
before or after 1st October??Me and my partner moved into a 1bed flat about 3 weeks ago0 -
Thankyou for your response! We will definitely do that. No we do not have hot water either, and I believe we moved in before the 1st October.0
-
Bl**dy H! It's only 3 weeks & you're not sure? You must be the same age as me!Thankyou for your response! We will definitely do that. No we do not have hot water either, and I believe we moved in before the 1st October.
Anyway, if before 1 October you won't be protected by the Deregulation Act if the worst comes to the worst.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards