Laptop not shutting down

Firetastic

My Dad's laptop is not shutting down after doing updates. It's Windows 8.1. Is it safe to press and hold the power button?

Cheers.

It's fixed. He took the battery out and it's fine.

teddysmum

I had a similar thing happen a few years ago,actually during updates,which did not progress. I, too took out the battery and had no further problems; even the update installed next time it was powered up.

Firetastic

Once I inadvertently thought it had shut down when it was doing updates so I put the lid down. But it hadn't, the screen had just gone off. It was then frozen and I'm thinking "Oh no I've broke his laptop"

He just took the battery out and voila it booted back up with no problems. Ever since then I've been very careful to ensure it has actually shut down.